Patient Care Coordinator – Blakeney Pediatric Dentistry

Piedmont Dental Specialists; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Paid time off

Health Savings Account

Life insurance

Growth opportunities

Ongoing training

Meaningful impact on children's oral健康

Job summary

Piedmont Dental Specialists is seeking a Full-Time Patient Care Coordinator for Blakeney Pediatric Dentistry in Charlotte, NC. This role connects families with the clinical team, coordinating scheduling, insurance verification, and treatment coordination to create a calm, positive patient experience.

You will collaborate with the dental team, support front-d desk operations, and help ensure smooth daily workflows while providing outstanding service to families seeking pediatric dental care.

Qualifications

• Front desk or PCC experience in a dental office is preferred.
• Familiarity with dental terminology and procedures is helpful.
• Strong organizational and multitasking abilities are essential.
• Excellent communication and customer service skills are required.
• Ability to communicate clearly and professionally with families, staff, and leadership.

Responsibilities

• Greet and check in patients and families upon arrival.
• Schedule, confirm, and manage patient appointments.
• Answer phones and respond to patient inquiries.
• Communicate with families via phone, email, and text.
• Maintain accurate and up-to-date patient records.
• Verify insurance and assist with billing processes.
• Present and review dental treatment plans with families.
• Coordinate referrals to specialists as needed.
• Partner with dental staff to support patient flow.
• Provide administrative support to the clinical team.
• Maintain scheduling and performance goals.
• Complete daily KPI reporting.
• Deliver a welcoming and positive experience from first contact to checkout.

Skills

Front desk experience

Dental terminology knowledge

Communication skills

Bilingual (nice to have)

Job description

Position:Patient Care Coordinator – Blakeney Pediatric Dentistry

Location: Charlotte, NC

Job Id:288

# of Openings:1

Patient Care Coordinator – Blakeney Pediatric Dentistry

Join Our Team as a Patient Care Coordinator!

Are you a people person who loves creating a welcoming experience for families? Join our growing pediatric dental team in the Carolinas, where your work directly impacts the patient experience and the success of the practice.

As a Patient Care Coordinator (PCC), you’re the connection between our families and clinical team. You’ll help keep the day running smoothly through scheduling, patient communication, insurance verification, and treatment coordination—all while creating a calm, positive experience for every family.

You’ll receive hands-on onboarding and ongoing support from our Regional PCC Trainer, giving you the tools and confidence to succeed.

We’re looking for a Full-Time Patient Care Coordinator at Blakeney Pediatric Dentistry. If you’re organized, compassionate, and ready to make a difference, we’d love to meet you!

Schedule: Monday–Friday, 8:00 AM–5:00 PM

What You’ll Do

• Greet and check in patients and families upon arrival
• Schedule, confirm, and manage patient appointments
• Answer phones and respond to patient inquiries
• Communicate with families through phone, email, and text
• Maintain accurate and up-to-date patient records
• Verify insurance and assist with billing processes
• Present and review dental treatment plans with families
• Coordinate referrals to specialists as needed
• Partner with Dental Assistants and Providers to support efficient patient flow
• Provide administrative support to the clinical team
• Maintain scheduling and performance goals
• Complete daily KPI reporting
• Deliver a welcoming and positive experience from the first phone call through checkout

What We’re Looking For

• Previous front desk or Patient Care Coordinator experience in a dental office
• Familiarity with dental terminology and procedures preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Ability to communicate clearly, consistently, and professionally with staff, leadership, and patient families
• Strong attention to detail and follow-through
• Ability to work effectively in a fast-paced, team-oriented environment
• Bilingual skills are a plus!

What We Offer

• Competitive compensation and benefits package
• Paid time off
• Health Savings Account
• Life insurance
• Growth opportunities within a supportive team
• Ongoing training and professional development
• The opportunity to make a meaningful difference in children's oral health