Patient Care Coordinator

HearingLife; Phoenix (AZ); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401K Match

Maternity Leave

Disability Insurance

Life Insurance

Pet Insurance

Hearing Aids Discount

Daycare Savings

Growth Opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide. You will support patient interactions, help ensure a positive experience, and assist clinics in hitting revenue goals by attracting new patients and coordinating administrative tasks.

Daily duties include greeting patients, handling 50-75 calls, scheduling appointments, processing intake and insurance, managing supplies and payments, maintaining HIPAA standards, and contributing to a clean,

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills; exceptional organizational ability; ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and maintain a high level of customer service.
• Handle 50-75 inbound/outbound calls per day.
• Schedule and confirm patient appointments.
• PPI intake and processing.
• Collect and verify insurance information.
• Order and receive office supplies.
• Process payments.
• Manage hearing aid supplies inventory.
• Maintain office cleanliness and HIPAA compliance.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

Overview

Who is HearingLife:

HearingLifeis a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay: $18-21 hour + Monthly Commission Opportunities

Benefits:

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Daily Tasks:

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Growth Opportunities at HearingLife for Patients Care Coordinators!

• Regional Manager In Training Program
• PCC Career Ladder

Qualifications

• Education and Experience
  • High school diploma or GED required; college degree preferred.
  • Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Skills and Abilities
  • Strong interpersonal and communication skills (verbal and written).
  • Exceptional organizational skills with attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affiliated Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.