Patient Care Coordinator

Better Hearing Care; Little Rock (AR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Dental and vision coverage

401(k) retirement plan

Employee hearing-care benefits

Paid training and continuing education

Opportunities for advancement

Employee discounts

Job summary

Better Hearing Care is seeking a dependable Patient Care Coordinator in Little Rock, AR. You will greet patients, answer calls, schedule appointments, and help keep the front office organized with a caring, patient-first approach.

Ideal candidates are friendly, reliable, organized, and able to use scheduling systems. Medical-office experience is a plus, with benefits offered including PTO and health coverage.

Qualifications

• Experience in customer-facing roles preferred.
• Strong communication skills over the phone and in person.
• Able to stay organized and handle multiple tasks.

Responsibilities

• Greet patients and help them feel comfortable on arrival.
• Answer phones and assist patients with questions.
• Schedule, confirm, and reschedule appointments.

Skills

Customer service

Phone communication

Organization

Team player

Tools

Scheduling software

Job description

Better Hearing Care

Location: Little Rock, AR
Job Type: Full-Time
Pay: $18–$22 per hour, depending on experience

Better Hearing Care is looking for a dependable, caring, and personable Patient Care Coordinator to join our team.

This is an important position in our office. You will be one of the first people our patients meet or speak with, so we're looking for someone who enjoys helping people and takes pride in providing a great experience.

What You'll Do

• Greet patients and make them feel comfortable when they arrive
• Answer phones and help patients with questions
• Schedule, confirm, and reschedule appointments
• Check patients in and out
• Help keep the daily schedule running smoothly
• Communicate with patients about appointments and follow-up visits
• Help with paperwork, records, and insurance information
• Work closely with our hearing-care providers and office team
• Make follow-up calls when needed
• Keep the front office organized and welcoming
• Treat every patient with patience, kindness, and respect

What We're Looking For

We're looking for someone who is:

• Friendly and genuinely enjoys helping people
• Dependable and responsible
• Comfortable talking with patients on the phone and in person
• Organized and able to stay on top of several things at once
• Comfortable learning computer and scheduling systems
• Professional but personable
• A good team player

Previous medical-office or hearing-care experience is a plus, but we are willing to train the right person.

Pay & Benefits

Pay: $18–$22 per hour, based on experience and qualifications.

Benefits may include:

• Paid time off
• Paid holidays
• Health insurance
• Dental and vision coverage
• 401(k) retirement plan
• Employee hearing-care benefits
• Paid training and continuing education
• Opportunities for advancement
• Employee discounts

Benefits and eligibility are subject to the company's current benefits plan.

Why Work With Better Hearing Care?

At Better Hearing Care, we're not just scheduling appointments—we're helping people hear better and stay connected to the people they love.

We want our patients to feel welcomed, listened to, and cared for from the moment they call our office. If you're someone who enjoys making a difference in people's lives and wants to be part of a friendly healthcare team, we'd love to hear from you.