Patient Care Coordinator at Premier Orthodontics

Specialty Dental Brands; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid holidays

Paid time off

Job summary

Premier Orthodontics in Phoenix, AZ is seeking a skilled Patient Care Coordinator to join our team. You will manage patient scheduling, confirmations, and front desk duties while delivering warm, professional service.

Working closely with the clinical staff, you will ensure smooth patient flow, collect demographics, uphold HIPAA, and maintain a welcoming environment. Previous dental/medical office experience and strong communication are preferred.

Qualifications

• High School Diploma or GED required.
• 1–3 years of experience in a dental or medical office preferred.
• Experience with practice management software and scheduling systems preferred.
• Exceptional communication and interpersonal skills with strong customer service focus.
• Excellent organizational skills with ability to manage multiple tasks and prioritize.

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and reschedules.
• Confirm appointments and send reminders to minimize no-shows.
• Greet patients warmly upon arrival and ensure they feel welcome.
• Register new patients and update demographics and financial information.
• Coordinate patient flow with clinical staff to minimize wait times.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Keep front office and reception area clean, organized, and professional.
• Relay messages for providers and staff in a timely and accurate manner.

Skills

Customer service

Scheduling

Communication

Organizational skills

Education

High School Diploma or GED

Job description

Premier Orthodontics is seeking a skilled and passionate Patient Care Coordinator to join our well-established team. With a strong reputation for exceptional patient care and cutting-edge treatment options, this is an incredible opportunity to grow your career in a thriving, patient-centered practice. Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve.

Why Join Us?

• Established office of over a decade
• State-of-the-Art Facility-Advanced technology

Experience:

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring an efficient use of the doctor’s time and maximizing patient convenience.
• Confirm appointments and send reminders to patients to minimize no-shows and ensure smooth office flow.
• Greet patients in a friendly, professional manner upon arrival, ensuring they feel welcome and cared for.
• Register new patients and update existing patient demographics, collecting detailed personal and financial information.
• Facilitate patient flow by ensuring timely check-in and being aware of any delays, communicating these to both patients and clinical staff.
• Work closely with the clinical team to coordinate patient needs, making sure that patient wait times are minimized and their experience is as efficient as possible.
• Ensure patient confidentiality by adhering to HIPAA regulations and protecting sensitive information at all times.
• Maintain a clean, organized, and professional front office and reception area to ensure a welcoming environment for patients and visitors.
• Take and relay messages for providers and staff in a timely and accurate manner to ensure effective communication.

Requirements

• High School Graduate or GED required.
• 1-3 years of experience in a dental office or medical office setting preferred
• Experience with practice management software and scheduling systems is preferred.
• Exceptional communication and interpersonal skills with a strong focus on customer service.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off

Join our team and be part of a practice dedicated to excellence in Orthodontic care. If you’re ready to take your career to the next level.