Patient Care Coordinator

InSync Consulting Services LLC; Washington; On-site; USD 30,000 - 33,000; Full time

Job summary

InSync Consulting Services LLC is seeking a patient-focused Patient Care Coordinator (PCC) in Issaquah, WA. This full-time role supports front desk operations, care coordination, and patient flow in a busy primary care clinic.

The PCC will verify insurance, schedule appointments, handle referrals, and maintain medical records while ensuring excellent customer service in a fast-paced setting.

Qualifications

• EPIC experience required.
• 1 year medical/healthcare setting experience (non-dental) or 2+ years in a high-volume customer service role.
• Familiarity with CPT and ICD-10 coding is a plus.
• Knowledge of insurance authorization processes.
• Excellent communication, multitasking, and organizational skills.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as the first point of contact for patients, providers, and visitors.
• Check in high patient volume (200-250 patients daily).
• Verify insurance, update demographics, and schedule appointments.
• Coordinate patient care activities, including referrals and pre-appointment requirements.
• Maintain accurate and complete medical records.
• Facilitate communication between patients, providers, and external partners.
• Assist with insurance authorizations and financial clearance processes.
• Support scheduling of procedures, tests, and follow-up care.
• Ensure timely processing and flow of medical documentation.
• Contribute to a professional, organized, and patient-centered clinic environment.

Skills

EPIC experience

Medical terminology

CPT/ICD-10 knowledge

Insurance authorization

Microsoft Office

Communication

Multitasking

Organization/edication

Confidentiality

Job description

Job Description

Job Title: Patient Care Coordinator (PCC)

Location: Issaquah, WA 98029

Pay: $22-$24 per hour

Schedule: Full-Time | Monday-Friday, 8:30 AM - 5:00 PM

About the Role

We are seeking a detail-oriented and patient-focused Patient Care Coordinator (PCC) to join a busy primary care clinic. This role is ideal for someone who thrives in a fast-paced environment, provides excellent customer service, and can effectively manage front desk operations while supporting care coordination.

Key Responsibilities

• Serve as the first point of contact for patients, providers, and visitors
• Check in high patient volume (200-250 patients daily)
• Verify insurance, update patient demographics, and schedule appointments
• Coordinate patient care activities, including referrals and pre-appointment requirements
• Maintain accurate and complete medical records
• Facilitate communication between patients, providers, and external partners
• Assist with insurance authorizations and financial clearance processes
• Support scheduling of procedures, tests, and follow-up care
• Ensure timely processing and flow of medical documentation
• Contribute to a professional, organized, and patient-centered clinic environment

Qualifications

• EPIC experience required
• Minimum 1 year of experience in a medical/healthcare setting (non-dental) or 2+ years in a high-volume customer service role
• Strong understanding of medical terminology preferred
• Familiarity with CPT and ICD-10 coding is a plus
• Knowledge of insurance authorization processes
• Excellent communication, multitasking, and organizational skills
• Ability to handle confidential information with discretion
• Proficiency with Microsoft Office (Word, Excel, Outlook)

Experience:

• EPIC: 1 year (Required)
• Medical/Healthcare setting (non-dental): 1 year (Required)
• Familiarity with CPT and ICD-10: 1 year (Required)
• Authorization Processes: 1 year (Required)

Company Description

InSync is a national staffing firm specializing in education, healthcare, and non-clinical placements. InSync is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Disabled Veteran Business Enterprise (DVBE). These certifications reflect our commitment to accountability, regulatory compliance, and high standards of Service.