Patient Care Coordinator

Socket.dev; Wake Forest (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

PreservEndo is seeking a motivated Patient Care Coordinator to be the first point of contact for patients, ensuring a smooth check-in to check-out experience.

The role includes insurance verification, co-pay collection, billing inquiries, appointment scheduling, and strong collaboration with the clinical team to deliver exceptional patient care in a fast-paced dental setting.

Qualifications

• Dental insurance verification experience
• Strong phone experience and professional telephone etiquette
• Appointment scheduling experience
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multi-task and manage time effectively in a fast-paced environment
• A positive attitude and a team-oriented approach to work

Responsibilities

• Greet patients and manage check-in/check-out while ensuring accurate patient information.
• Verify dental insurance, collect co-payments, and handle billing inquiries.
• Schedule patient appointments and manage the office calendar efficiently.
• Answer phone calls and emails promptly with accurate information and assistance.
• Communicate with referring offices and follow up with patients as needed.
• Prepare daily schedules for the clinical team and coordinate appointments.
• Collaborate with the clinical team to ensure seamless patient care and daily operations

Skills

Dental insurance verification

Phone etiquette

Appointment scheduling

Verbal and written communication

Organizational skills

Multi-tasking

Team player

Job description

Description

At PreservEndo, we pride ourselves on delivering exceptional endodontic care in a warm and welcoming environment. Our team is dedicated to providing the highest level of patient care, and we are currently seeking a dynamic and organized Patient Care Coordinator to join our growing team.

Position Overview: We are looking for a highly motivated Patient Care Coordinator to be the first point of contact for our patients. The ideal candidate will be responsible for ensuring a smooth and positive experience from check-in to check-out. This role requires excellent communication skills, efficiency in multi-tasking, and a strong team-player mentality.

Key Responsibilities:

• Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate.
• Insurance & Billing: Handle dental insurance verification, collect co-payments, and manage billing inquiries.
• Appointment Scheduling: Schedule patient appointments and manage the office calendar efficiently.
• Communication: Answer phone calls and emails promptly, providing accurate information and assistance.
• Referrals & Coordination: Communicate with referring offices and follow up with patients as necessary.
• Schedule Preparation: Prepare daily schedules for the clinical team and ensure all appointments are properly coordinated.
• Team Collaboration: Work closely with the clinical team to ensure seamless patient care and daily office operations.

Qualifications:

• Dental insurance verification experience
• Strong phone experience and professional telephone etiquette
• Appointment scheduling experience
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multi-task and manage time effectively in a fast-paced environment
• A positive attitude and a team-oriented approach to work

Dress Code / Uniform

• Black scrubs

Schedule: Monday – Thursday, 6:40 AM – 4:30 PM

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance