Patient Service Coordinator

UChicago Medicine; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Coordinator for its OR Administration Department in Chicago. This role is pivotal in supporting patients and clinical teams, coordinating admissions, discharges, and ensuring smooth operations. The ideal candidate has a high school diploma, at least two years of office experience, and strong communication skills. A commitment to professionalism and patient care is essential, along with flexibility in shift rotations. This position offers the chance to contribute to a compassionate healthcare environment.

Qualifications

• Minimum two years of general office experience.
• Ability to maintain professionalism under stress.
• Typing speed of 35 WPM or greater.
• Strong computer data entry and word processing skills.
• Effective written and verbal communication skills.
• Ability to handle multiple priorities in a fast-paced healthcare environment.
• Strong interpersonal skills and ability to maintain professionalism under stress.

Responsibilities

• Greets patients and facilitates admissions.
• Coordinates patient admissions and documentation.
• Schedules follow-up appointments and tests.
• Maintains real-time awareness of bed status.
• Transcribes physician orders accurately.
• Maintains patient medical records confidentiality.
• Answers and triages calls and requests.
• Coordinates transportation requests with teams.
• Maintains inventory and manages unit supplies.
• Supports quality improvement initiatives.
• Supports quality improvement initiatives and assists in data collection efforts.
• Cross-covers multiple patient care units as needed.
• Follows all organizational and unit-specific safety policies.

Skills

Typing speed of 35 WPM or greater

Strong computer data entry skills

Effective written communication skills

Effective verbal communication skills

Strong interpersonal skills

Ability to handle multiple priorities

Education

High School diploma or equivalent

Associate coursework (preferred)

Tools

EHR systems

Job description

Job Description

Join UChicago Medicine, as a Patient Service Coordinator in the OR Administration Department – Hyde Park. This department supports seamless surgical and patient care operations, ensuring coordination across multidisciplinary teams to deliver exceptional patient-centered care. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. In this role as a Patient Service Coordinator, you will be responsible for supporting patients, families, physicians, nurses, and care teams through the coordination of admissions, transfers, discharges, scheduling, documentation, and daily unit operations. You will serve as a central communication hub within the department, ensuring accurate data entry, smooth workflow processes, and a welcoming environment for patients and visitors. Our staffing model requires flexibility to rotate shifts and cross-cover units as needed.

Essential Job Functions

• Greets patients and visitors, facilitates admissions, obtains required documentation, and distributes patient information materials.
• Coordinates patient admissions, transfers, and discharges, including accurate data entry in ADT and hospital computer systems.
• Schedules follow-up appointments, diagnostic tests, procedures, and ancillary services as directed by physicians or nursing staff.
• Maintains real-time awareness of bed status and reconciles bed activity each shift.
• Transcribes physician orders and ensures accurate processing of medical documentation.
• Maintains and organizes patient medical records in accordance with hospital policies and confidentiality standards.
• Answers and triages phone calls, pages, and patient intercom requests promptly and professionally.
• Coordinates transportation requests and communicates readiness with multidisciplinary care teams.
• Maintains census reports and assists with charge entry and variance tracking.
• Manages unit supplies and inventory, ensures proper stocking levels, and coordinates equipment orders.
• Supports quality improvement initiatives and assists in data collection efforts.
• Cross-covers multiple patient care units as needed and maintains an organized, clean work environment.
• Follows all organizational and unit-specific safety, security, and infection control policies.

Required Qualifications

• High School diploma or equivalent
• Minimum two (2) years of general office experience
• Typing speed of 35 WPM or greater
• Strong computer data entry and word processing skills
• Effective written and verbal communication skills
• Ability to handle multiple priorities in a fast-paced healthcare environment
• Strong interpersonal skills and ability to maintain professionalism under stress

Preferred Qualifications

• Associate-level business coursework
• Medical terminology coursework
• Experience with hospital systems or electronic health records
• Prior experience in a healthcare or hospital setting

Position Details

• Job Type/FTE: Full-Time 1.0
• Shift: Rotating 8-hour shifts
• Unit/Department: OR Administration – Hyde Park
• Work Location: Remote
• CBA Code: 743 Clerical

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.