Patient Care Coordinator

Smile Brands Inc.; Tukwila (WA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401k plan

Life insurance

Disability insurance

Employee discount programs

Pet insurance

HSA

Telemedicine

Flexible spending accounts

Job summary

Travel Specialty Patient Care Coordinator position at Smile Brands Inc. Bright Now! Dental location in Tukwila, WA, with travel to surrounding offices required. You will support multiple teams, coordinate referrals, verify insurance, and assist patients through specialty treatment journeys.

Ideal candidates have at least one year of related experience, knowledge of dental terminology, and strong communication skills. This role offers competitive hourly pay and comprehensive benefits.

Qualifications

• One year related experience minimum.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills for exceptional customer service.

Responsibilities

• Welcome patients and create a professional first impression.
• Coordinate referrals and scheduling across multiple offices.
• Verify insurance benefits and explain treatment estimates and options.
• Assist patients with treatment questions and clear communication.
• Coordinate with providers and office teams for seamless care.
• Manage patient records, referrals, and documentation accurately.
• Schedule appointments to maximize provider productivity.
• Follow up on pending treatments and continuing care.
• Support front desk operations and patient communications.
• Travel to various Bright Now! Dental supported offices as needed.
• Maintain HIPAA compliance and company policies.

Skills

Dental terminology

Customer service

Communication

Job description

Travel Specialty Patient Care Coordinator

Bright Now! Dental supported by Smile Brands

Location: Tukwila, WA (Travel to surrounding supported offices required)

At Bright Now! Dental supported by Smile Brands, we’re committed to delivering exceptional patient care through teamwork, compassion, and clinical excellence. We’re looking for a Travel Specialty Patient Care Coordinator who thrives in a fast-paced environment, enjoys supporting multiple teams, and is passionate about creating an outstanding patient experience.

As a Travel Specialty Patient Care Coordinator, you’ll provide administrative and patient support for our specialty dental services while traveling to multiple supported offices as needed. You’ll play a key role in helping patients navigate their treatment, coordinating schedules, managing insurance and financial arrangements, and ensuring every patient feels informed and cared for throughout their specialty treatment journey.

Schedule (days/hours): Monday - Friday 7-5

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Coordinate specialty referrals and treatment scheduling across multiple supported offices.
• Verify insurance benefits and explain specialty treatment estimates and financial options.
• Assist patients with treatment acceptance by answering questions and providing clear communication.
• Coordinate with specialty providers, general dentists, and office teams to ensure seamless patient care.
• Manage patient records, referrals, and specialty documentation accurately.
• Schedule appointments efficiently while maximizing provider productivity.
• Follow up with patients regarding pending treatment, outstanding appointments, and continuing care.
• Support front office operations including check-in, check-out, phone calls, and patient communications.
• Travel to various Bright Now! Dental supported offices based on business needs.
• Maintain compliance with HIPAA and company policies.

Qualifications

• At least one year related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation: $24–$27/hour

About Us: Benefits are determined by employment status/hours worked and include paid time off ('PTO'), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]