Patient Care Coordinator

Johnson Family Dental; Olympia (WA); On-site; USD 34,440 - 38,572; Full time

Job summary

Bright Now! Dental, supported by Smile Brands, seeks a Travel Specialty Patient Care Coordinator to support Olympia-area specialty practices. You will welcome patients, coordinate appointments, verify insurance, and assist with treatment planning in a fast-paced, patient-focused environment.

Work schedule is Mon–Fri; travel to multiple offices within the Olympia market as needed. This role offers opportunities for growth and collaboration with dental professionals dedicated to exceptional care.

Qualifications

• Previous customer service experience required.
• Experience in a dental or medical office preferred.
• Strong communication and interpersonal skills with a patient‑first mindset.
• Excellent organizational skills with the ability to multitask in a fast‑paced environment.
• Experience with dental practice management software and insurance verification is a plus.
• Ability to travel between assigned specialty offices.

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Schedule specialty appointments and coordinate patient care across multiple locations.
• Verify insurance benefits, obtain authorizations, and discuss financial arrangements with patients.
• Support specialty providers by managing patient communications and ensuring efficient office flow.
• Maintain accurate patient records and documentation.
• Answer phones, respond to patient inquiries, and provide exceptional customer service.
• Collaborate with doctors and clinical teams to ensure a seamless patient experience.
• Travel to assigned specialty offices within the Olympia market based on business needs.

Skills

Customer service

Dental office experience

Communication

Organization

Insurance verification

Travel to multiple offices

Tools

Dental practice management software

Job description

Overview

Bright Now! Dental supported by Smile Brands is seeking a friendly, organized, patient‑focused Travel Specialty Patient Care Coordinator to support our specialty practices in the Olympia, WA area. If you enjoy building relationships with patients, thrive in a fast‑paced environment, and are passionate about delivering exceptional customer service, we'd love to meet you!

As a Travel Specialty Patient Care Coordinator, you'll play an essential role in creating a welcoming patient experience while supporting multiple specialty offices. You'll help coordinate appointments, assist with insurance verification and treatment planning, and ensure smooth day‑to‑day office operations. This is an excellent opportunity for someone who enjoys variety, teamwork, and making a positive impact on patients' lives.

Schedule (days/hours)

M-F 7-4

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Schedule specialty appointments and coordinate patient care across multiple locations.
• Verify insurance benefits, obtain authorizations, and discuss financial arrangements with patients.
• Support specialty providers by managing patient communications and ensuring efficient office flow.
• Maintain accurate patient records and documentation.
• Answer phones, respond to patient inquiries, and provide exceptional customer service.
• Collaborate with doctors and clinical teams to ensure a seamless patient experience.
• Travel to assigned specialty offices within the Olympia market based on business needs.

Qualifications

• Previous customer service experience required.
• Experience in a dental or medical office preferred.
• Strong communication and interpersonal skills with a patient‑first mindset.
• Excellent organizational skills with the ability to multitask in a fast‑paced environment.
• Experience with dental practice management software and insurance verification is a plus.
• Ability to travel between assigned specialty offices.

Why Join Bright Now! Dental

At Smile Brands, we believe exceptional patient care starts with an exceptional team. We invest in our employees through ongoing training, career growth opportunities, and a collaborative culture where everyone is supported and empowered to succeed. If you're looking for a rewarding career where you can make a difference every day while supporting multiple specialty practices, we'd love to hear from you.

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$25-$28/hour

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]