Patient Care Coordinator

Johnson Family Dental; Tukwila (WA); Hybrid; USD 33,062 - 37,195; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance

Dental insurance

Vision insurance

401k plan

Job summary

Johnson Family Dental seeks a Travel Specialty Patient Care Coordinator to support patients in multiple locations. This role involves coordinating treatment, managing insurance, and enhancing patient experiences through effective communication.

Applicants should have at least one year of related experience and knowledge of dental terminology.

The position offers a compensation of $24-$27 per hour and a range of benefits such as paid time off, health plans, and a 401k.

Qualifications

• At least one year related experience.
• Strong communication and interpersonal skills, focusing on customer service.

Responsibilities

• Welcome patients and create a positive first impression.
• Coordinate referrals and treatment scheduling across offices.
• Verify insurance benefits and explain treatment estimates.
• Assist with treatment acceptance and patient inquiries.
• Manage patient records and ensure compliance with policies.

Skills

Strong communication skills

Interpersonal skills

Knowledge of dental terminology

Job description

Travel Specialty Patient Care Coordinator

Bright Now! Dental supported by Smile Brands

Location: Tukwila, WA (Travel to surrounding supported offices required)

Overview

At Bright Now! Dental supported by Smile Brands, we're committed to delivering exceptional patient care through teamwork, compassion, and clinical excellence. We're looking for a Travel Specialty Patient Care Coordinator who thrives in a fast-paced environment, enjoys supporting multiple teams, and is passionate about creating an outstanding patient experience.

As a Travel Specialty Patient Care Coordinator, you'll provide administrative and patient support for our specialty dental services while traveling to multiple supported offices as needed. You'll play a key role in helping patients navigate their treatment, coordinating schedules, managing insurance and financial arrangements, and ensuring every patient feels informed and cared for throughout their specialty treatment journey.

Schedule (days/hours)

Monday - Friday 7-5

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Coordinate specialty referrals and treatment scheduling across multiple supported offices.
• Verify insurance benefits and explain specialty treatment estimates and financial options.
• Assist patients with treatment acceptance by answering questions and providing clear communication.
• Coordinate with specialty providers, general dentists, and office teams to ensure seamless patient care.
• Manage patient records, referrals, and specialty documentation accurately.
• Schedule appointments efficiently while maximizing provider productivity.
• Follow up with patients regarding pending treatment, outstanding appointments, and continuing care.
• Support front office operations including check-in, check-out, phone calls, and patient communications.
• Travel to various Bright Now! Dental supported offices based on business needs.
• Maintain compliance with HIPAA and company policies.

Qualifications

• At least one year related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Preferred Qualifications

• Previous experience in a dental or medical office setting.

Compensation

$24-$27/hour

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]