Patient Care Coordinator

Healthcare Office; Town of Texas (WI); Presencial; USD 28 000 - 38 000; Tempo integral

Resumo da oferta

Healthcare Office is seeking a friendly, detail‑oriented front desk associate to greet visitors, schedule appointments, and manage patient inquiries in a small clinic. You will answer calls, verify demographics and insurance information, coordinate referrals, and maintain accurate medical records with discretion and confidentiality.

Proficiency in Microsoft Office is essential. This role requires the ability to work independently in a busy medical office and deliver a professional bedside manner

Qualificações

• Experience in a small medical office setting is helpful.
• Proficiency with Microsoft Office applications and basic clerical tasks.
• Excellent interpersonal skills and patient-facing professionalism; bilingual abilities a plus.

Responsabilidades

• Greet and direct visitors and patients in a courteous, respectful manner.
• Answer incoming calls and deliver messages promptly.
• Document demographics, insurance, and financial information in the system.
• Schedule appointments and communicate with patients for advocacy.
• Coordinate referrals and manage the episode of care, including insurance aspects.
• Collect coinsurance and co-pays and assist with billing steps where applicable.
• Serve as a liaison between practitioners, patients, and team members.
• Maintain accurate medical records and secure patient information.
• Address patient questions about policies and procedures.
• Maintain a neat reception area and comply with regulations.

Conhecimentos

Microsoft Suite

Work Independently

Interpersonal Skills

Positive Attitude

Organized

Professionalism

Customer Focus

Confidentiality

Bedside Manner

Teamwork

Bilingual

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Job Description

Job Description

Essential Functions:

• Greet and direct incoming visitors and patients in a courteous, respectful and professional manner. Also, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Answer incoming telephone calls, take and deliver messages promptly.
• Document in the computer system all necessary demographic, insurance, and financial information
• Patient advocacy through scheduling appointments and communicating to patients.
• Preparation of the daily appointment schedule, including preparing charts and paperwork for the future appointments.
• Coordinate and manage referrals through the entire episode of care, including insurance verification/authorization, evaluation, delivery and follow-up. Coding, billing, collections a plus.
• Collection of coinsurance and co-pays.
• Act as a central liaison between practitioners, patients and other members of the team regarding patient care.
• Ensure complete and accurate documentation of patient care medical records.
• Resolution of patient complaints or issues, and answer patient’s questions regarding policies and procedures.
• Ability to work independently in a small medical office environment.
• General understanding of a small medical office environment, revenue cycle and the entire episode of care.
• Combine, copy, sort, scan, file documents and other clerical duties.
• Maintain neat and clean reception area at all times.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Work Independently, Microsoft Suite (Excel, Word, Outlook), 1 year experience, Interpersonal Skills, Positive Attitude, Organized, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Teamwork Player, Bilingual a Plus, High School Diploma or GED