Patient Care Coordinator

Clement Family Dentistry; Thibodaux (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Clement Family Dentistry in Thibodaux, LA seeks an experienced Patient Care Coordinator for our front-office team. You will greet patients, manage calls, schedule appointments, and handle intake with Dentrix as the primary software.

Ideal candidates are friendly, highly organized, and capable of maintaining a smooth, efficient schedule while delivering exceptional patient experience. This is a fast-paced, private practice environment with a strong patient focus.

Qualifications

• Has previous dental front-office experience.
• Dentrix experience strongly preferred.
• Excellent phone and interpersonal skills.
• Highly organized with the ability to manage multiple priorities.
• Team player who is dependable and patient-focused.

Responsibilities

• Greet and check in patients.
• Answer and manage incoming calls.
• Schedule new patients and routine appointments.
• Process new-patient paperwork, records, and intake.
• Communicate appointments and office policies clearly to patients.
• Coordinate referrals and records as needed.
• Maintain accurate patient information in the practice-management system.
• Support front-office during high-volume periods.
• Deliver excellent customer service from first call to arrival.
• Cross-train in scheduling and checkout for seamless coverage.

Skills

Dental front-office experience

Dentrix experience

Phone etiquette

Interpersonal skills

Organizational skills

Team collaboration

Dependable

Patient relationship building

Tools

Dentrix

Job description

Clement Family Dentistry is looking for an experienced, polished, and dependable Patient Care Coordinator to join our front-office team.

We are a busy, established, family-owned private dental practice in Thibodaux with a strong reputation, a large patient base, and a team that takes pride in delivering an exceptional patient experience.

This position is the first point of contact for our patients, so we are looking for someone who is friendly, organized, confident, professional, and comfortable working in a fast-paced environment.

Primary Responsibilities:

• Greeting and checking in patients.
• Answering and managing incoming phone calls.
• Scheduling new patients and handling routine appointment requests.
• Managing new-patient paperwork, records, and intake.
• Communicating clearly with patients regarding appointments and office policies.
• Coordinating referrals and records as needed.
• Maintaining accurate patient information in our practice-management system.
• Assisting the front-office team during high-volume periods.
• Providing excellent customer service from the first phone call through the patient's arrival.

This position will also be cross-trained in scheduling and checkout so that the team can provide seamless coverage when needed.

Who We're Looking For:

Our ideal candidate:

• Has previous dental front-office experience.
• Is comfortable working with dental practice-management software; Dentrix experience is strongly preferred.
• Has excellent phone and interpersonal skills.
• Communicates professionally and confidently.
• Is highly organized and able to manage multiple priorities.
• Pays close attention to detail.
• Understands the importance of keeping a busy dental schedule running smoothly.
• Works well as part of a team and is willing to step in where needed.
• Is dependable, positive, and solution-oriented.
• Enjoys building relationships with patients.

Experience with dental scheduling, checkout, insurance, or treatment coordination is a plus and may create additional opportunities for growth within the practice.

Why Clement Family Dentistry?

We are not a corporate dental office. Clement Family Dentistry is an established, family-owned private practice with a long-standing team and a commitment to providing high-quality dentistry and an excellent patient experience.

We offer a professional environment, modern technology, a strong team culture, and opportunities for employees who want to learn, grow, and take on additional responsibility over time.

If you have dental front-office experience and are looking for a practice where you can become an important part of the team, we would like to hear from you.