Patient Care Coordinator

Ottobock; Stockbridge (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Company-paid life insurance policy

401k match up to 3.5%

Flexible spending account options

DailyPay by ADP

Generous PTO

Company holidays

Floating holidays

100% company-paid short & long-term HD

Job summary

Ottobock in Stockbridge, GA seeks a Patient Care Coordinator to ensure scheduling, documentation, and daily operations run smoothly at our local clinic as part of Ottobock.care.

The role involves front desk support, patient scheduling, insurance verification, and coordinating with physicians and facilities. Strong communication and organizational skills are essential, with healthcare office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Proficiency in MS Office and database systems preferred.
• Strong communication and interpersonal skills required.
• Excellent organizational, analytical, and time management abilities.
• Experience in medical/therapy office administration preferred.
• Knowledge of Medicare/Medicaid is a plus.
• Insurance verification experience desirable.

Responsibilities

• Answer front desk calls, route messages, and greet visitors.
• Assist with scheduling and updating patient appointments.
• Maintain accurate patient records in the Medical Record system.
• Coordinate insurance authorizations and documentation.
• Perform light shipping/receiving of medical devices.
• Ensure a clean, organized office environment.
• Handle patient payments and HIPAA compliance.
• Provide coverage at other local Ottobock clinics if needed.

Skills

Communication skills

Interpersonal skills

Organization

Time management

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Select how often (in days) to receive an alert:

Business Unit: Otto Bock Patient Care, LLC

Location: Stockbridge, GA, US, 30281

Contract Type: regular

Scope of employment: full-time

Contact Person:

Contact Information:

Job ID: 8605

Summary Statement

ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve

We have an exciting opportunity for a Patient Care Coordinator in Stockbridge, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Greeting and directing visitors.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Provide coverage in other local offices if necessary.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous PTO
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• DailyPay by ADP
• 401k match up to 3.5%

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.