Patient Care Coordinator

Juniper Services; Sparks, Northern (NV, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Job summary

Elevated Orthodontics in Sparks, NV is seeking a Dental Patient Care Coordinator to manage appointments, explain treatment plans, verify insurance, and maintain patient records with HIPAA compliance.

You will collaborate with dentists and staff to ensure smooth operations, handle billing inquiries, and support front-office tasks in a fast-paced orthodontic practice.

Qualifications

• High school diploma or equivalent required; associate degree or dental office training preferred.
• Knowledge of dental terminology, procedures, and insurance processes.
• Experience in a dental or medical office setting is strongly desired.
• Proficiency with dental practice management software and Microsoft Office Suite.

Responsibilities

• Greet and assist patients in person, over the phone, and via email with professionalism and empathy.
• Schedule, confirm, and manage patient appointments using dental practice management software.
• Coordinate patient flow to ensure timely and efficient service delivery.
• Review and explain treatment plans, procedures, and financial options to patients.
• Verify insurance coverage, process claims, and handle billing or payment inquiries.
• Maintain accurate and up-to-date patient records in compliance with HIPAA and office policies.
• Communicate with dental providers and clinical staff to ensure accurate information exchange.
• Follow up with patients regarding treatment plans, recalls, and outstanding balances.
• Manage patient correspondence, including reminders, follow-ups, and satisfaction surveys.
• Assist with front office administrative tasks such as filing, data entry, and inventory management.

Skills

Customer Service

Communication

Organization

HIPAA

Dental Terminology

Education

High school diploma or equivalent

Associates degree or dental office training

Tools

Dental practice management software

Microsoft Office

Job description

# Patient Care CoordinatorHot JobElevated Orthodontics- Sparks - Sparks, NV 89431## OverviewPosition TypeFull Time## DescriptionElevated Orthodontics is seeking an experienced and compassionate Dental Patient Care Coordinator skilled in managing patient relations, scheduling, and treatment coordination within busy dental practices. Adept at creating a welcoming environment, explaining treatment plans, verifying insurance, and ensuring smooth communication between patients and clinical teams. Known for strong organizational skills, attention to detail, and a commitment to delivering exceptional patient experiences. Proficient in dental software systems and dedicated to supporting efficient, patient-centered care.A Dental Patient Care Coordinator serves as the primary point of contact between patients and the dental practice. This role ensures a smooth and positive patient experience by managing appointments, coordinating treatment plans, handling billing inquiries, and maintaining effective communication between patients, dentists, and staff. The coordinator plays a key role in supporting both administrative and clinical operations to enhance patient satisfaction and office efficiency.**Key Responsibilities*** Greet and assist patients in person, over the phone, and via email with professionalism and empathy* Schedule, confirm, and manage patient appointments using dental practice management software* Coordinate patient flow to ensure timely and efficient service delivery* Review and explain treatment plans, procedures, and financial options to patients* Verify insurance coverage, process claims, and handle billing or payment inquiries* Maintain accurate and up-to-date patient records in compliance with HIPAA and office policies* Communicate with dental providers and clinical staff to ensure accurate information exchange* Follow up with patients regarding treatment plans, recalls, and outstanding balances* Manage patient correspondence, including reminders, follow-ups, and satisfaction surveys* Assist with front office administrative tasks such as filing, data entry, and inventory management## Qualifications**Qualifications*** High school diploma or equivalent; associate degree or dental office training preferred* Previous experience in a dental or medical office setting strongly desired* Knowledge of dental terminology, procedures, and insurance processes* Proficiency with dental practice management software and Microsoft Office Suite* Excellent communication, organizational, and multitasking skills* Strong attention to detail and ability to maintain patient confidentiality* Customer service-oriented attitude with a focus on patient care and satisfaction**Core Competencies*** Professionalism and empathy in patient interactions* Effective communication and teamwork* Problem-solving and conflict resolution* Time management and prioritization* Adaptability in a fast-paced environmentJob Type: Full-timeWe are an Equal Opportunity EmployerAll applicants will be considered for employment without regard to race, religion, color, gender, sexual orientation, national origin, marital status, medical condition or disability, or any other status protected by law.Job Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Referral program