Patient Care Coordinator

Professional Physical Therapy; Salem (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading provider of physical therapy in the Northeast is seeking a Patient Care Coordinator to enhance patient experience. This role involves greeting patients, managing appointments, and providing exceptional customer service within a supportive team environment. Ideal candidates will have strong communication skills and a passion for helping others.

Benefits

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Qualifications

• Prior experience in customer service or administrative role, preferably in healthcare.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate patient information.
• Manage appointment scheduling and answer patient inquiries.
• Assist with data entry and maintaining patient records.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Responsibilities:

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

• Monthly performance bonus
• Medical, dental, vision insurance
• STD/LTD
• Hospitalization insurance
• Accident insurance
• Life insurance
• 401k with employer match
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)