Patient Care Coordinator

Ottobock; Livonia (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Ottobock is seeking a Patient Care Coordinator for their Livonia clinic. The role involves providing administrative support, ensuring efficient patient scheduling, and maintaining high service standards. Ideal candidates will have strong communication skills and office experience, particularly in a medical setting. Join a leader in prosthetics and patient care to make a difference in people's lives.

Benefits

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Qualifications

• Office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare and Medicaid preferred.

Responsibilities

• Provide administrative support at the front desk, including answering telephones and scheduling appointments.
• Ensure customer service excellence and resolve concerns.
• Obtain medical documentation and secure insurance authorizations.

Skills

Communication

Interpersonal skills

Organizational skills

Analytical skills

Time management

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

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Business Unit: Otto Bock Patient Care, LLC

Location:

Livonia, MI, US, 48150

Contract Type: regular

Scope of employment: full-time

Contact Person:

Contact Information:

Job ID: 7688

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for a Patient Care Coordinator at our Livonia, MI patient care clinic. Our Patient Care Coordinators playa pivotal role in ensuring the efficiency, dependability, and comfort of our clinics.

Duties & Responsibilities

• Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 10,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal atjobs.ottobock.com. Please quote the Job-IDfor the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!

Nearest Major Market: Livonia
Nearest Secondary Market: Detroit