Point of Contact

United Urology Group; Powell (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

United Urology Group in Powell, TN is seeking a Point of Contact (POC) to support the office and physicians with minimal supervision. The role emphasizes a professional first impression and patient communication.

Responsibilities include handling 40-50 messages daily via Keona Health, triaging calls, documenting in EMR, coordinating tests and appointments, and supporting scheduling and referrals. Travel between sites is required.

Qualifications

• Minimum High School Diploma or GED.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Responsibilities

• Create a positive and professional first impression of the practice.
• Process 40-50 messages per day via the PAC system and triage calls per policy.
• Document messages in EMR for physician disposition.
• Contact patients to provide results or discuss status.
• Scan and index pertinent information into the patient chart.

Skills

Customer service

Medical terminology

Typing

Communication skills

Software proficiency

Education

High School diploma or GED

Tools

EMR systems

Practice Management software

Keona Health

Job description

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

The Point of Contact (POC) provides support for the office and physicians independently and with minimal supervision. The POC also provides other diverse duties as requested or required under the general and direct supervision of the site manager.

Responsibilities

• The goal is to create a positive and professional first impression of the practice and show the patients that we care.
• Accurately and efficiently processes incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy.
• Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
• Contact patients at the physician's direction to provide results, arrange treatment, or discuss the status.
• Scanning and indexing all pertinent information into the patient's chart.
• Reviews for completeness and accuracy, and then enters required patient demographics and clinical information into Practice Management and EHR.
• Accurately assesses patient questions and conditions and confidently asks questions relating to symptoms or situations.
• Explain procedures and hand out educational materials related to treatment/diagnosis.
• Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
• Contact patients at the direction of the physician to provide results, arrange treatment, or discuss the status.
• To be able to identify common issues after procedures, as well as identify common side effects of medications.
• Schedule office appointments, local procedures, injections, and external labs and radiology.
• Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty.
• E-scribe medications per doctor preference, as well as the ordering of tests
• Completion of patient FMLA paperwork or related medical record requests.
• Assist with appeals on behalf of the physician.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Key Competencies

• Outstanding customer service skills.
• Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.
• Excellent typing, communication (verbal and written), and people skills.
• Proficient computer software and database skills.
• Strong analytical and organizational skills with attention to detail.
• Flexibility, problem-solving, and team attitude.

Travel

• Must have the ability, flexibility, & willingness to travel between multiple sites within a geographic region.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer

Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

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