Patient Care Concierge & Front Desk Coordinator

Fusion Physical Therapy Partners; Gilford (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

3 weeks paid time off

6 paid holidays

401(k)

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Job summary

Fusion Physical Therapy Partners’ Gilford clinic seeks a Patient Care Coordinator to greet patients, manage appointments, and assist with registrations in a friendly, efficient manner.

You will verify insurance, coordinate with therapists, handle payments, and maintain accurate patient records while providing an exceptional first impression and a supportive patient experience.

Qualifications

• High school diploma required or equivalent.
• Experience in receptionist or customer service preferred.
• Excellent organizational skills with ability to multi-task and prioritize.
• Strong written and verbal communication skills.
• Valid driver’s license.

Responsibilities

• Greet and welcome patients and visitors in a friendly, professional manner.
• Answer incoming phone calls and route to appropriate staff.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy in computer systems.
• Coordinate with therapists to manage patient appointments effectively.
• Handle payments and insurance-related inquiries with confidentiality.
• Maintain knowledge of clinic services to answer inquiries.
• Demonstrate time-management skills and multi-task effectively.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

EMR systems

Job description

At Fusion Physical Therapy Partners, we believe that great things happen when we work together. We are a network of New England-based private practices committed to excellence and driven to continually innovate and improve. We’re reshaping the future of physical therapy and setting new standards for patient care and clinic success.

Are you ready to make a meaningful impact on your patients’ lives while growing your career in a supportive, team-oriented environment?Gilford Physical Therapy and Spine Center, a proud member ofFusion Physical Therapy Partners, is seeking a highly motivated and detail-oriented individual to join our Gilford, NH clinic as a Patient Care Coordinator!

*Hours needed: Monday-Thursday 12pm-7pm and Friday 11am-5pm*

About Us

At Gilford PT, quality patient care is our #1 priority: we provide one-on-one, personalized sessions focused on thorough evaluation, treatment, and patient education in posture, body mechanics, and lifting techniques. We prioritize ongoing staff education, advanced treatment methods, and close collaboration with physicians and healthcare professionals. Our approach emphasizes manual therapy and customized stabilization exercises tailored to each patient. We promise to:

• Prioritize Work-Life Balance: Enjoy 3 weeks of accumulated paid time off in your first year, 6 paid holidays, and a culture of wellness and well-being.
• Promote Teamwork: Be part of a supportive environment where your voice matters, and your contributions are celebrated.
• Reward Your Hard Work: 401(k), medical, dental, and vision insurance, plus short- and long-term disability coverage.

Your Role

As a Patient Care Coordinator at Gilford Physical Therapy & Spine Center, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

Fusion Physical Therapy Partners and our associated clinics are proud to invest in cultures of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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