Patient Care Coordinator

ClinLab Solutions Group; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare provider in Los Angeles is seeking a Surgery Scheduler / Patient Care Coordinator. The successful candidate will coordinate surgical scheduling and assist patients with necessary paperwork and insurance verification. Strong communication and organizational skills are essential. Experience in customer service within the healthcare industry and knowledge of medical terminology, especially in Oncology/Hematology, are preferred. The role may require travel to satellite clinics as needed.

Qualifications

• Strong customer service skills, preferably in a healthcare setting.
• Knowledge of medical terminology, specifically in Oncology/Hematology.
• Ability to resolve customer issues calmly and professionally.

Responsibilities

• Schedule all surgical procedures and assure proper coding information.
• Assist patients with intake paperwork and insurance checks.
• Maintain accurate daily records of new patient tracking.

Skills

Customer service background

Communication skills

Organizational skills

Knowledge of medical terminology

Ability to manage multiple tasks

Tools

Practice management system

EMR system

Job description

The Surgery Scheduler / Patient Care Coordinator schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. They will request to schedule procedures from physician offices and schedule the procedure according to established guidelines. They will provide accurate information so that all department may view daily and maintains open communication with hospital department and physician offices regarding schedule changes. They will act as a central key administrative assistant who will rotate and fulfill administrative duties, dependent on the needs and requirements of the clinic. They will provide coordination of care, continuity, follow-up, and support for the patients and their families. Duties are anticipated to change daily.

Essential Functions

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Answers the phones in a professional and courteous manner.
• Completes daily surgical schedule.
• Assures appropriate coordination with other hospital departments when special surgical needs occur.
• Publishes an accurate daily call list and forwards to staffing department
• Surgery
• Sending Orders to NMS to obtain authorization.
• Once the authorization is obtained NMS notifies coordinator and will coordinate with hospital for surgery date.
• Coordinate and assist the surgeon.
• Adds to surgery calendar.
• Calls patient with the date of surgery and schedule their post‑op appointment.
• Patient Care Coordinator
• Conduct incoming/outgoing calls to patients in response to new patient referrals, in a professional and courteous demeanor.
• Assist patients with the completion of all necessary intake paperwork.
• Create new patient charts using the practice management and EMR system.
• Obtain all necessary demographic and insurance information.
• Conduct insurance checks prior to scheduling a patient to ensure in‑network eligibility.
• Assign and schedule new patients according to practice referral guidelines.
• Request and retrieve all records from outside physicians and hospitals that pertain to the first appointment.
• Maintain accurate daily records of new patient tracking for administrative team.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by communicating effectively with other departments, as needed.
• Maintain daily operations of the office by following standard policies and procedures.
• Assist patients by providing translation services, as required.
• Radiology
• Receives the orders from the Provider.
• Sends to NMS for Auth approval.
• NMS send back when approved or denied.
• Fax orders and auth to imaging center.
• Call patients to provide imaging center information.
• Knowledge of computer/telephone support, preferably in the healthcare industry.
• Strong customer service background, preferably in a healthcare setting.
• Excellent written and verbal communication skills.
• Competence with computer processing functions and other standard office equipment
• Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to manage and prioritize multiple tasks.
• Ability to resolve customer issues calmly and professionally with diplomacy and tact.
• Ability to work independently with minimal supervision.
• Strong organizational skills.

Additional Requirements

• Great Customer Service Skills.
• Knowledge of medical terminology specifically in Oncology/Hematology.
• Previous Oncology/Hematology experience preferred.
• Able to travel to satellite clinics when necessary