Patient Care Coordinator

CitiMed; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

CitiMed in the United States seeks a Patient Care Coordinator to guide patients through front-office processes from check-in to scheduling. You will verify insurance, collect payments, and maintain accurate records while ensuring HIPAA compliance.

The role requires strong organizational skills and clear patient communication in a fast-paced clinic. Responsibilities include managing calls and emails, coordinating appointments, and supporting the office team to maintain smooth daily operations and

Qualifications

• Friendly demeanor and positive attitude.
• Self-motivation and initiative.
• Strong organizational and time-management skills.
• Attention to detail and accuracy in records.

Responsibilities

• Greet patients and guide them through front-office processes.
• Manage patient intake, scheduling, and appointment confirmations.
• Verify insurance and ID documents; update demographics and HIPAA/financial forms.
• Process payments and clearly explain financial obligations.
• Maintain paper and electronic medical records; ensure proper storage and scanning of documents.
• Answer phones and emails; triage inquiries and direct to appropriate staff.

Skills

Friendly

Self Motivated

Organized

Detail oriented

Work independently and efficiently

Complete tasks in timely matter to rea

Work under pressure

Job description

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at https://www.citimedny.com/. CitiMed is growing rapidly and we are looking for many qualifying individuals to be a part of our team! With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth.

About the Role

The Patient Care Coordinator is responsible for guiding patients through every step of their front-office experience, from initial greeting through check-in and appointment scheduling. This role manages patient intake, verifies insurance and identification documents, updates demographics and HIPAA/financial forms, and accurately processes payments while clearly explaining financial obligations. The coordinator maintains organized paper and electronic medical records, schedules and confirms appointments and follow-up visits according to specialty guidelines, and serves as a key communication point by managing phone calls and office emails. Additional responsibilities include maintaining a tidy waiting area, assisting with chaperone duties during exams, and supporting the office team with clerical tasks to keep patient care and daily operations running smoothly.

Responsibilities

• Greets visitors, physicians, and patients in a friendly professional manner and directs them appropriately.
• Monitors and maintains proper daily practice flow to ensure an efficient patient experience.
• Informs patients of delay in physician schedules.
• Assists the patient with the completion of the medical intake, uploads a copy of their insurance information and government-issued ID card.
• Responsible for patient check-in.
• Updates patient information including demographics, insurance, HIPAA forms and financial forms.
• Accurately recording and collecting any payment and clearly explaining the financial obligations to the patient.
• Creates and assembles both the paper and electronic medical record chart to store and upload all documents of the patient, ensuring that information is inputted and scanned properly.
• Promptly answers and responds to telephone and office emails, screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to the appropriate person or area.
• Schedules appointments and follow up visits as needed according to specialty guidelines.
• Confirms future appointments as needed.
• Maintain the waiting areas in a neat and tidy condition.
• Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow.
• Other duties as required.

Qualifications

• Friendly
• Self Motivated
• Organized
• Detailed oriented
• Work independently and efficiently
• Complete tasks in timely matter to reach deadlines
• Work under pressure to meet productivity guidelines