Patient Service Representative

CitiMed; Hempfield Township (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Job summary

CitiMed is a welcoming medical facility seeking a Patient Service Representative to serve as the first point of contact for patients, physicians, and visitors. You will manage the full patient check-in process, collect insurance and ID documentation, and keep demographics and HIPAA/financial forms up to date while accurately processing payments.

The role also involves building and maintaining paper and electronic medical records, scheduling appointments, and handling calls and emails in a

Qualifications

• Must have customer service experience.
• Basic understanding of medical terminology (preferred but not mandatory).
• Experience working in a medical setting (preferred but not mandatory).

Responsibilities

• Greet visitors and patients in a friendly, professional manner and direct them accordingly.
• Manage the full patient check-in process, including medical intake and demographics.
• Collect insurance information and government IDs, update records, and handle HIPAA/financial forms.
• Process payments accurately and explain financial obligations to patients.
• Create and maintain paper and electronic medical records; schedule appointments.
• Answer and route telephone calls; respond to emails professionally.
• Keep the waiting area tidy and assist with chaperone duties during exams.
• Support the office team with clerical tasks to improve provider productivity and patient care.
• Perform other duties as assigned to maintain smooth daily operations.

Skills

Friendly

Reliable

Self-Motivated

Organized

Detail-Oriented

Independent

Time Management

Deadline Driven

Under Pressure

Job description

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at https://www.citimedny.com/. CitiMed is growing rapidly and we are looking for many qualifying individuals to be a part of our team! With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth. If the responsibilities interest you and believe you have met the requirements, we strongly encourage you to appl

y!

About the

Role

The Patient Service Representative serves as the first point of contact for patients, physicians, and visitors, ensuring a welcoming and efficient front-office experience. This role manages the full patient check-in process, including completing medical intake, collecting insurance and ID documentation, updating demographics and HIPAA/financial forms, and accurately processing payments. The representative is also responsible for building and maintaining accurate paper and electronic medical records, scheduling and confirming appointments, and handling incoming calls and emails professionally. Additional duties include keeping the waiting area tidy, assisting with chaperone duties during exams, and supporting the office team with clerical tasks to keep daily operations running smoo

• ilities Greets visitors, physicians, and patients in a friendly professional manner and directs them appro
• priately.Monitors and maintains proper daily practice flow to ensure an efficient patient ex
• perience.Informs patients of delay in physician s
• chedules.Assists the patient with the completion of the medical intake, uploads a copy of their insurance information and government-issued
• ID card.Responsible for patient
• check-in.Updates patient information including demographics, insurance, HIPAA forms and financi
• al forms.Accurately recording and collecting any payment and clearly explaining the financial obligations to the
• patient.Creates and assembles both the paper and electronic medical record chart to store and upload all documents of the patient, ensuring that information is inputted and scanned
• properly.Promptly answers and responds to telephone and office emails, screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to the appropriate person
• or area.Schedules appointments and follow up visits as needed according to specialty gu
• idelines.Confirms future appointments a
• s needed.Maintain the waiting areas in a neat and tidy c
• ondition.Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient off
• s needed.Other duties as

required.

Qua

• lifications Must have customer servic
• es experienceBasic understanding of medical terminology (preferred but n
• ot mandatory)Experience working in medical setting (preferred but n

Required

Skills

• FriendlyRelia
• bleSelf-M
• otivatedOrganizedC
• Detailed orientedWork independentl
• y and efficientlyComplete tasks in timely matter t
• o reach deadlinesWork under pressure to meet produc