Patient Care Coordinator

JobSnob; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

JobSnob in New Jersey is seeking an experienced Patient Care Coordinator/Plastic Surgery Sales Consultant to join its luxury practice in Ocean County. This in-person role combines concierge-style patient experience, surgical coordination, sales, and administrative duties.

You will guide patients from inquiry through recovery, maintain patient files, and support the clinical team. The ideal candidate is polished, organized, sales-driven, and capable of managing high-ticket consultations in a

Qualifications

• 3+ years in high-end plastic surgery, dermatology, medical aesthetics, or luxury hospitality.
• Experience with high-ticket consultations and patient journeys in aesthetics.

Responsibilities

• Serve as a dedicated point of contact throughout the patient's surgical and aesthetic journey.
• Manage consultation and surgical scheduling while following established booking policies and procedures.
• Welcome patients and provide a polished, elevated experience throughout their visit.
• Manage inbound leads, respond to inquiries, qualify prospective patients, and convert leads into consultations.
• Conduct consultations for select high-ticket non-surgical treatments in partnership with clinical providers.
• Follow up consistently with unbooked leads, previous consultations, and inactive inquiries to maximize conversion.
• Help patients understand treatment options, address objections, and communicate the value of the practice.
• Coordinate pre-operative financial transactions and answer questions regarding costs and balances.
• Prepare consultation days, surgical charts, patient summaries, and other documentation.
• Coordinate closely with the clinical team to ensure patient files are complete and organized.

Skills

Sales experience

Lead follow-up

CRM proficiency

Patient relations

Scheduling coordination

Aesthetic industry exposure

Tools

CRM platforms

Practice management systems

Microsoft Office

Job description

A leading plastic surgery and aesthetics practice in Central Jersey along the Jersey Shore is seeking an experienced Patient Care Coordinator/Plastic Surgery Sales Consultant to join its team in Ocean County.

About the Role

This is a high-touch, in-person role combining luxury patient experience, surgical coordination, sales, and administrative responsibilities. The Patient Care Coordinator will serve as a primary point of contact throughout the patient journey, from initial inquiry and consultation through surgery and post-operative care. The ideal candidate is polished, confident, highly organized, sales-driven, and comfortable in a fast-paced, high-end plastic surgery and aesthetics environment. This is a full-time, in-office, role.

Responsibilities

• Serve as a dedicated point of contact throughout the patient's surgical and aesthetic journey.
• Manage consultation and surgical scheduling while following established booking policies and procedures.
• Welcome patients and provide a polished, elevated experience throughout their visit.
• Manage inbound leads, respond to inquiries, qualify prospective patients, and convert leads into consultations.
• Conduct consultations for select high-ticket non-surgical treatments in partnership with clinical providers.
• Follow up consistently with unbooked leads, previous consultations, and inactive inquiries to maximize conversion.
• Help patients understand treatment options, address objections, and confidently communicate the value of the practice.
• Secure surgical and non-surgical deposits and assist with financing conversations.
• Coordinate pre-operative financial transactions and answer questions regarding costs and balances.
• Prepare consultation days, surgical charts, patient summaries, and other documentation.
• Coordinate closely with the clinical team to ensure patient files are complete and organized.
• Support providers during consultations and procedures as needed.
• Maintain accurate reporting related to consultations, procedures, and revenue.
• Participate in practice events, training, continuing education, and professional development.
• Provide front-office support and contribute to a polished, organized patient environment.

Qualifications

• 3+ years of experience in high-end plastic surgery, dermatology, medical aesthetics, or luxury hospitality.

Required Skills

• Proven success with sales conversion, lead follow-up, and patient relationship management.
• Experience coordinating surgical or high-touch patient journeys strongly preferred.
• Comfortable discussing treatment costs, financing, and high-ticket services.
• Strong organizational and administrative skills with exceptional attention to detail.
• Polished, sophisticated, confident, and professional presence.
• Strong verbal and written communication skills.
• Ability to professionally enforce policies and make sound decisions independently.
• Strong team presence and peer leadership skills.
• Comfortable learning practice management systems, CRM platforms, communication tools, and Microsoft Office.
• Genuine interest in plastic surgery, aesthetics, and developing a strong understanding of surgical and non-surgical treatments.

Preferred Skills

• This role is a strong fit for someone who understands that the patient experience is about much more than scheduling appointments.
• You are proactive, personable, confident in sales conversations, highly organized, and able to manage both the details and the bigger picture of the patient journey.
• If you thrive in a luxury, sales-driven plastic surgery or aesthetics environment and enjoy building relationships while driving results, we’d love to hear from you.