Patient Care Coordinator

Medical Home Care; Malvern (Chester County); On-site; USD 36,000 - 52,000; Full time

Job summary

Medical Home Care in Malvern, PA, is seeking a Patient Care Coordinator to join on-site in Malvern. The role focuses on scheduling appointments, arranging equipment deliveries, and ensuring accurate documentation to support patient care and caregiver understanding.

Ideal candidates will handle inquiries from patients and caregivers, explain available products and services, and collaborate with clinical staff and insurance representatives to verify coverage and ensure timely follow-ups in a

Qualifications

• Scheduling and follow-up to ensure timely patient service.
• Professional communication with patients, caregivers, and healthcare partners.
• Experience or aptitude in care coordination and service organization.
• Familiarity with medical terminology and willingness to learn DME language.
• Commitment to high-quality patient care and empathy.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Coordinate patient services, including scheduling appointments and arranging equipment delivery.
• Explain products and services to patients and caregivers and provide usage instructions.
• Verify insurance coverage and maintain accurate patient documentation.
• Collaborate with clinical staff and insurance representatives to support smooth care transitions.
• Respond to in-person and phone inquiries with clear and compassionate communication.

Skills

Phone etiquette

Attention to detail

Communication with patients

Care coordination

Multitasking in fast-paced setting

Education

High school diploma or equivalent

Job description

Company Description

Medical Home Care is a family-owned and operated provider of durable medical equipment, oxygen, and respiratory services, serving southeastern Pennsylvania since 1976. The company offers a wide range of products, including oxygen, canes, walkers, wheelchairs, lift chairs, and scooters. Medical Home Care focuses on state-of-the-art equipment, excellent customer service, and reliable support for patients and caregivers. The organization provides 24-hour emergency service and same-day delivery to ensure timely access to essential equipment. Its showroom in Malvern, PA is open Monday through Friday from 8:30 a.m. to 5:00 p.m.

Role Description

The Patient Care Coordinator is a full-time, on-site role based in Malvern, PA. This role is responsible for coordinating patient services, including scheduling appointments, arranging equipment delivery, and ensuring accurate documentation of patient information. The Patient Care Coordinator will respond to phone and in-person inquiries, explain available products and services, and help patients and caregivers understand usage and care instructions. Daily tasks include collaborating with clinical staff and insurance representatives, verifying coverage, and maintaining clear communication to support smooth care transitions. The role requires consistent follow-up, attention to detail, and a strong commitment to patient-centered service in a fast-paced environment.

Qualifications

• Ability to manage appointment scheduling and follow-up to ensure timely patient service.
• Strong phone etiquette and professional communication skills with patients, caregivers, and healthcare partners.
• Experience or aptitude in care coordination, including organizing services and supporting continuity of care.
• Familiarity with medical terminology and willingness to learn product-specific language related to durable medical equipment.
• Commitment to high-quality patient care, empathy, and a service-oriented mindset.
• Strong organizational skills, attention to detail, and ability to handle multiple tasks simultaneously.
• Comfort using basic computer systems for data entry, scheduling, and electronic records; experience with medical or billing software is a plus.
• Prior experience in a healthcare, medical equipment, or customer service setting preferred.
• High school diploma or equivalent required; additional education in healthcare administration or a related field is an advantage.