Patient Care Coordinator

SQRL; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

SQRL in Los Angeles seeks a Patient Care and Front Desk Coordinator to manage administrative operations and provide an excellent patient experience. You will create a welcoming, supportive environment for patients and study participants.

Responsibilities include front desk management, scheduling, chart preparation, intake assistance, and liaison work between patients, physicians, study coordinators, and internal teams. Compliance with HIPAA and clinical regulations is essential.

Qualifications

• 1+ years of administrative support experience in a medical or clinical setting.
• 1+ years of complex appointment and calendar management, ideally in a medical/clinic setting.
• Proficiency with Microsoft Office and general computer systems.

Responsibilities

• Greet and check-in patients and study participants.
• Answer phones and schedule appointments, routing calls and coordinating with staff and vendors.
• Coordinate, schedule, and follow up on patient appointments while monitoring provider calendars.
• Prepare, maintain, and verify patient charts, registrations, and documentation.
• Guide patients through intake processes and collect required documentation.
• Serve as a liaison between patients, physicians, study coordinators and internal teams.
• Assist with clinic flow to support timely patient throughput and resolve scheduling issues.
• Ensure exam rooms are stocked and organized throughout the day.
• Manage invoices, receipts, and patient reimbursements.
• Ensure HIPAA, GCP, IRB compliance and company policies are followed.

Skills

Administrative support

Calendar management

Microsoft Office

Tools

Microsoft Office Suite

Job description

About Our Client

Our client is a fast growing site network that currently has over 30 sites and constantly expanding! Their sites conduct studies spanning Phases I-IV and they've been awarded for excellence in recruitment and recognized in the industry for retention, a best-in-class experience for patients and sponsors. At this site location, the studies are focused in all areas of Oncology!

The Role

The Patient Care and Front Desk Coordinator managed administrative operations and provides a great patient experience! You would be responsible for creating a welcoming, positive, and supportive environment for patients and study participants.

• Manage front desk operations, including greeting, check-in, and coordination of patients, study participants, and visitors
• Answer phones and manage clinic appointment scheduling, including routing calls and handling high-volume communication with patients, staff, and vendors
• Coordinate, schedule, and follow up on patient appointments while monitoring provider schedules and clinic calendars
• Prepare, maintain, and verify patient charts, registration, and documentation for accuracy and completeness
• Guide patients through intake processes, ensuring all required documentation is collected and complete
• Serve as a liaison between patients, physicians, study coordinators, and internal teams to ensure seamless communication
• Assist with clinic flow to support timely patient throughput and resolve scheduling or operational issues
• Ensure exam rooms and held, stocked, and organized throughout the day
• Request and manage medical records and related documentation
• Communicate effectively with internal teams, imaging centers, billing, administration, and external partners
• Order, track, and manage site supplies, snacks, and general inventory
• Sort and distribute mail, manage faxes, and maintain organized clinical and regulatory files
• Manage invoices, receipts, and patient reimbursements
• Schedule maintenance and assist with basic procurement needs
• Assist in event planning and coordination
• Perform occasional local pickups or deliveries as needed
• Ensure compliance with HIPAA, GCP, IRB, and company policies and procedures

Qualifications:

• 1+ years of administrative support experience in a medical or clinical setting
• 1+ years of complex appointment and calendar management, ideally in a medical/clinic setting
• Proficiency with Microsoft Office and general computer systems