Patient Care Coordinator

Ally Psychiatry; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Ally Psychiatry is seeking a Patient Care Coordinator (PCC) to join our team. You will be the first point of contact for patients, helping them schedule appointments, update information, and answer questions to ensure a smooth journey toward better health.

You will work to provide the best patient experience by coordinating between patients, providers, and the clinic, while maintaining HIPAA compliance and high-quality care standards.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience and strong organizational skills.
• Ability to treat people in a non-judgmental, friendly manner.
• Preferred: 12+ months of medical office experience.
• Preferred: EMR systems experience and knowledge of medical terminology.

Responsibilities

• Greet patients warmly, assist with check-in and check-out.
• Schedule, confirm, and reschedule appointments.
• Verify insurance and explain patient financial responsibilities.
• Collect co-pays, deductibles, and balances.
• Answer calls and assist with patient inquiries.
• Obtain vitals and lab specimens as required.
• Assist with prior authorizations, referrals, and prescriptions.
• Maintain patient records following HIPAA and guidelines.
• Coordinate between patients, providers, and clinic to close the loop.

Skills

Customer service

Organizational skills

Communication skills

Empathy / kindness

Education

High School Diploma or Equivalent

Medical assistant program (preferred)

Tools

EMR systems

Medical terminology

Health care procedures

Job description

Description

Job Summary

We are looking for a Patient Care Coordinator (PCC) to join our team! This role is perfect for someone who enjoys helping people. As a PCC, you will be in a pivotal role in our patient journey as you will be the first point of contact for helping patients in their journey to get better by helping them schedule appointments, update information, and answer any questions they may have. Your goal is to provide the best patient experience and satisfaction, by ensuring seamless interaction and connection between your assigned providers and their patients.

Roles & Responsibilities

Patient Support & Scheduling

• Greet patients warmly and assist with check-in and check-out.
• Schedule, confirm, and reschedule appointments as needed.
• Verify insurance coverage and explain patient financial responsibilities.
• Collect co-pays, deductibles, and outstanding balances.
• Answer incoming calls and assist with patient inquiries.
• Obtaining vitals and lab specimens as required.
• Assist with prior authorizations, referrals, and prescription requests.

Administrative Duties

• Maintain and update patient records while following HIPAA and organizational guidelines.
• Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic.
• Process paperwork, including letters, forms, and medical documentation.

Additional Responsibilities

• Ensure all patient information is accurate and up to date.
• Maintain a clean and organized work area.
• Educate patients about clinic policies.
• Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, provider, and clinic.
• Responsible for other duties as assigned by leadership.
• Attendance is an essential function of this job.

Requirements

Qualification and Education

Required

• High School Diploma or Equivalent.
• Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness.

Preferred

• 12+ months of medical office experience.
• Experience with EMR systems, medical terminology, and health care procedures.
• Completion of a medical assistance program from an accredited institution.

Personal attributes

• Dependable, professional, empathetic, and genuinely wanting to help people in a caring way.

Physical & Environmental Requirements

• Mobility: Must be able to sit for extended periods (50% of the time) and move around the clinic to access files, equipment, and assist patients.
• Dexterity & Strength: Requires frequent computer use, handling paperwork, and occasional stooping or kneeling. Must be able to lift up to 25 lbs.
• Communication & Vision: Must communicate clearly in person, by phone, and electronically. Requires close visual attention to details.
• Work Environment: Indoor medical setting with exposure to biological fluids and bloodborne pathogens.