Patient Care Coordinator - Mason Clinic

Peak Performance Physical Therapy; Michigan; On-site; USD 22,000 - 26,000; Full time

Job summary

Peak Performance Physical Therapy is seeking a Patient Care Coordinator to oversee front desk operations and support clinic production, patient experience, and business performance. You will ensure patients arrive on time, optimize schedules, and collect accurate billing and demographic information while educating patients on services and care options.

The role requires strong communication, organizational skills, and a customer-service mindset in a professional clinic setting, with

Qualifications

• High School Diploma or equivalent required.
• Customer service experience in a patient-facing or healthcare environment.
• Strong administrative skills including scheduling, coordination, and record-keeping.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure smooth and professional internal and external communication across the clinic.
• Manage patient scheduling efficiently to support maximum provider productivity.
• Confirm and maintain patient appointments to reduce no-shows and cancellations.
• Obtain complete and accurate billing, insurance, and demographic information prior to services being rendered.
• Collect front desk payments accurately and in a timely manner.

Skills

Customer service

Scheduling

Communication

HIPAA compliance

Education

High School Diploma

Associate’s or Bachelor’s Degree preferred

Tools

Healthcare scheduling software

Electronic health records (EHR) system

Job description

Join a team that puts people first and helps you rise

At Peak Performance Physical Therapy, your work matters to your patients, your team, and your future. We’re committed to helping you reach your highest potential through mentorship, collaboration, and a culture built on compassion and excellence.

Who We are

A People-First Culture

Our story began with a simple belief: when people feel supported, they thrive. As part of a family of clinics dedicated to professional growth, clinical excellence, and real human connection, we foster an environment where you’re valued, encouraged, and empowered to do meaningful work daily.

Our Purpose

Empowering lives through evidence-informed care

Our mission is to help people move freely, feel better, and live fully. Every member of our team contributes to breaking down barriers to care through prevention, education, and long-term recovery strategies. If you’re passionate about making a real difference, you’ll feel at home here.

Job Summary

The Patient Care Coordinator (PCC) oversees front desk operations and plays a critical role in supporting clinic production, patient experience, and overall business performance. This position ensures patients arrive on time, schedules are optimized for efficiency, and all required documentation and billing information are obtained accurately. The PCC also serves as a key ambassador of Peak Performance Physical Therapy by educating patients on services and proactively identifying opportunities to enhance patient care through appropriate service recommendations.

Essential Duties and Responsibilities

• Ensure smooth and professional internal and external communication across the clinic.
• Manage patient scheduling efficiently to support maximum provider productivity.
• Confirm and maintain patient appointments to reduce no-shows and cancellations.
• Ensure referrals convert into evaluations with minimal delay.
• Obtain complete and accurate billing, insurance, and demographic information prior to services being rendered.
• Collect front desk payments accurately and in a timely manner.
• Complete assigned administrative and operational tasks to support daily clinic operations.
• *Educate patients, referral sources, and the community on Peak Performance Physical Therapy services.
• *Proactively educate patients on available services, programs, and treatment options, recommending appropriate add‑on or supplemental services based on patient needs and established plans of care.
• *Upsell services in a professional, ethical, and patient‑centered manner while adhering to company policies, payer guidelines, and applicable healthcare regulations.
• *Support clinic revenue growth by identifying opportunities to enhance the patient experience through service awareness and engagement.
• Maintain compliance with all federal, state, and local employment laws, healthcare regulations, and company policies.
• Perform other duties as assigned or as needed to support clinic operations.

Qualifications

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s Degree preferred.
• Previous experience in a healthcare setting preferred.
• Customer service experience in a patient‑facing or healthcare environment.
• Strong administrative skills including scheduling, coordination, and record‑keeping.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities in a fast‑paced environment.
• Ability to address patient concerns with empathy, professionalism, and solution‑oriented thinking.
• Comfortable discussing services, pricing, and treatment options with patients in a compliant and ethical manner.
• Sales‑oriented mindset with the ability to promote services that support patient outcomes and align with company standards.
• Proficiency with computers and healthcare scheduling software.
• Ability to adapt to changing priorities and workflows.
• Knowledge of and adherence to HIPAA and other applicable privacy and confidentiality regulations.
• Ability to work opening shifts and closing shifts to maximize business hour coverage.
• Primarily operates in a professional office and front desk setting.
• Regular interaction with patients, providers, and administrative staff.
• Dynamic environment requiring flexibility during peak clinic hours.

Physical Requirements

• Ability to sit for extended periods while performing administrative tasks.
• Frequent use of computers, phones, and office equipment.
• Ability to communicate effectively in person and over the phone.
• Occasional movement throughout the clinic and waiting areas.

The pay range for this role is:

15.95 - 19.17 USD per hour (Peak Performance Physical Therapy - Mason)