Patient Care Coordinator

elite dental care; Jackson (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Elite Dental Care in Jackson, TN is seeking a dynamic Patient Care Coordinator who elevates every patient interaction from the first phone call. If you’re detail-oriented, highly organized, and focused on delivering a five-star experience, this is your role.

Lead the front office, manage scheduling and insurance verification, and support a collaborative dental team using Dentrix. Bring at least 1 year of dental office experience and a professional, friendly demeanor to our six-location practice.

Qualifications

• Minimum 1 year of dental office experience.
• Proven commitment and loyalty with long-term work history.
• Attention to data entry and insurance verification with accuracy.
• Warm, welcoming, empathetic customer service orientation.
• High School Diploma or GED; Dentrix experience preferred.

Responsibilities

• Lead front office operations and schedule management.
• Provide high-quality patient service from first phone call.
• Coordinate with clinical team to ensure smooth daily workflows.
• Utilize dental software to verify insurance and manage patient records.

Skills

Dental office experience

Attention to detail

Customer service

Stable work history

Technical savvy

Education

High School Diploma or GED

Tools

Dentrix software

Job description

Lead the Experience: Patient Care Coordinator - Jackson, TN

Some people just check patients in. At Elite Dental Care, we are looking for a true professional who curates an unforgettable experience from the very first phone call. We need a dynamic, high-energy Patient Care Coordinator for our Jackson office who combines top-tier dental business expertise with an infectious, customer-service-driven personality.

If you are a detail-oriented leader who takes absolute ownership of your workspace and prides yourself on a steady, committed career path, this is the distinguished team you've been looking for.

The Elite Promise: Why Your Career Thrives Here

• Clear Direction: You will never have to guess what success looks like. We provide a clear roadmap of our service standards and administrative goals, giving you the autonomy to lead the front office with confidence.
• Unrivaled Support: We eliminate the friction. You will be backed by advanced dental software (Dentrix/Dental Intel) and a collaborative clinical team that respects your role in keeping the day running smoothly.
• Active Feedback: We invest in your professional growth. Through consistent "Provider Pulse" check-ins, we celebrate your organizational wins and provide the insights you need to master the business side of dentistry.
• Genuine Appreciation: The front office is the heartbeat of our practice. Your ownership mentality and ability to drive productivity while keeping our patients smiling will be recognized and rewarded daily.
• A Path to Advancement: We look for future leaders. As part of an elite six-location network, we offer clear trajectories for those looking to expand their skills into office management and regional leadership.

The Profile: Are You the Missing Piece?

We are highly selective because our patients deserve the absolute best. To excel in this high-visibility role, you must bring:

• Dental Office Expertise: A minimum of 1 year of dental office experience is required. You must understand clinical flow, procedure timing, and dental terminology to maximize schedule efficiency.
• A Steady Work History: We value commitment and loyalty. We are looking for candidates with a proven track record of stability and long-term dedication in their previous roles.
• Obsessive Attention to Detail: From accurate data entry and insurance verification to meticulous follow-through on patient files, you take pride in flawless accuracy.
• A Customer-Service Heart: You are warm, welcoming, and naturally empathetic. You excel at turning a routine administrative interaction into a five-star hospitality experience.
• Technical Savvy: High School Diploma or GED is required. Prior experience navigating Dentrix is highly preferred.

Ready to Own the Front Office?

Don't settle for a routine "front desk job" when you can build a legacy with a renowned team. If you have the dental experience, the meticulous eye for detail, and the bright personality to match our standards, we want to hear from you.

Elevate your career. Elevate the patient experience in Jackson.

About the Organization

The Elite Dental Care team is proud to be carrying on the tradition of outstanding dental care in West Tennessee that spans more than 40 years. With six convenient locations in Trenton, Jackson, Eads, Dyersburg, Ripley, and Germantown, we are one of the few practices in West Tennessee providing options for sedation dentistry. At Elite Dental Care, the patient always comes first as our team ensures patients' comfort at each visit. Along with treatments for cosmetic, general, and restorative dentistry, options for periodontal and orthodontic care let us help our patients fight gum disease and improve their smiles' alignment.

EOE Statement

We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.