Patient Care Coordinator

Allied OMS; Eugene (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k Safeharbor

Health Insurance

Paid Time Off

Flexible Spending

Uniform Allowance

Career Development

Job summary

Allied OMS in Eugene, Oregon, is seeking a Surgical Assistant to facilitate patient care and support the surgical team. You will help with patient prep, intraoperative needs, and maintaining a safe, efficient environment, while collaborating with surgeons and staff to uphold clinical protocols.

The role requires teamwork, strong communication, and attention to detail; experience with dental and medical terminology and insurance processes is a plus.

Qualifications

• High school diploma or equivalent; associates/bachelors preferred.
• 1 year of dental/oral surgery/medical office experience preferred.
• Familiarity with dental/medical terminology and insurance verification.

Responsibilities

• Schedule, confirm, and manage patient appointments to keep provider schedules efficient.
• Coordinate follow-ups and rescheduling; communicate prep instructions clearly.
• Verify insurance details; explain coverage and potential out-of-pocket costs.
• Handle data entry; maintain HIPAA-compliant patient records and docs.
• Support front-office workflow; assist team during peak hours and keep areas organized.

Education

High school diploma

Associate’s or Bachelor’s degree preferred

Tools

WinOMS

Dentrix

Eaglesoft

MS Office

Job description

Description

Job Type

Full-time

Position Summary

The Surgical Assistant plays a vital role in the practice's daily operations by facilitating patient care and supporting the surgical team to ensure a smooth workflow and effective communication. This position involves assisting in patient preparation, managing intraoperative needs, and contributing to a safe and efficient surgical environment. The Surgical Assistant collaborates with surgeons and clinical staff to implement and uphold protocols that align with the practice's goals. Additional responsibilities include maintaining sterile conditions, assisting with patient education, and fostering a positive experience for patients to enhance overall satisfaction and trust in the practice.

Requirements

Scheduling & Coordination

• Schedule, confirm, and manage patient appointments to ensure efficient provider schedules.
• Coordinate follow-up appointments and rescheduling as needed.
• Communicate clearly with patients about appointment requirements, preparation instructions, and timelines.

Patient Communication & Support

• Serve as the first point of contact for patients, answering and directing high-volume calls in a professional manner.
• Provide accurate information regarding office policies, treatment expectations, insurance coverage, and wait times.
• Maintain a patient-focused approach, ensuring questions and concerns are addressed promptly.

Insurance & Financial Processes

• Collect, review, and verify patient insurance information, including eligibility and plan benefits, before appointments.
• Communicate potential out-of-pocket costs and obtain necessary authorizations when applicable.
• Collaborate with billing or insurance coordinators to ensure claim accuracy.

Administrative Duties

• Accurately perform data entry and maintain up-to-date patient records in the practice management system.
• Ensure all necessary patient documentation is completed, scanned, and stored in compliance with HIPAA regulations.
• Assist with general front office operations, including filing, faxing, and handling correspondence.

Collaboration & Workflow

• Partner with clinical teams to coordinate patient flow and minimize wait times.
• Assist team members during peak hours to ensure smooth operations.
• Maintain a clean, organized, and welcoming front office environment.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of 1 year experience in a dental, oral surgery, or medical office preferred.
• Familiarity with dental/medical terminology and insurance verification processes.

Technical Skills

• Proficiency with practice management software (WinOMS, Dentrix, Eaglesoft, or similar).
• Competent in Microsoft Office Suite (Word, Excel, Outlook).
• Strong data entry accuracy and attention to detail.

Soft Skills

• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a high-paced environment.
• Team-oriented mindset with problem-solving abilities.
• Bilingual abilities are a plus.

Benefits

• 401(k) with 3% Non-Elective Safeharbor Contribution
• Health, dental, vision, and life insurance
• Paid time off and sick leave
• Flexible spending account
• Uniform allowance
• On-the-job training and career development opportunities