Patient Care Coordinator

wdg; Federal Way (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

wdg in Washington state is seeking an Orthodontic Patient Care Coordinator to join our team and support patients across multiple office locations.

You will greet patients, schedule appointments, explain treatment plans and payment options, answer questions, and maintain records. Travel between offices is essential and flexibility to work at various locations.

Qualifications

• Friendly, positive, and professional personality.
• Excellent communication and organizational skills.
• Highly reliable and dependable, with travel between locations.
• Reliable transportation and the ability to travel between our locations regularly.
• Comfortable adapting to different office environments and working with various team members.
• Previous dental or orthodontic experience preferred, but not required.
• Ability to manage multiple responsibilities while maintaining excellent patient service.
• Flexible, team-oriented, and willing to travel where needed.

Responsibilities

• Greet patients and families with a warm, professional attitude.
• Travel reliably between our multiple office locations as needed.
• Be flexible and comfortable working at different office locations based on scheduling and staffing needs.
• Schedule appointments and coordinate patient care.
• Explain treatment plans and payment options to patients and families.
• Answer phones and respond to patient questions.
• Follow up with new and existing patients.
• Work closely with the orthodontist and team at each location.
• Provide excellent customer service and create a positive patient experience.
• Maintain accurate and up-to-date patient records.
• Help ensure smooth daily operations across office locations.

Skills

Excellent communication

Organizational skills

Friendly, positive attitude

Reliability and dependability

Team-oriented

Customer service

Job description

Orthodontic Patient Care Coordinator

We are looking for a friendly, reliable, and organized Orthodontic Patient Care Coordinator to join our team. This is a traveling position, and the ideal candidate must be comfortable and dependable when traveling between our office locations as needed.

Responsibilities

• Greet and assist patients and families with a warm and professional attitude
• Travel reliably between our multiple office locations as needed
• Be flexible and comfortable working at different office locations based on scheduling and staffing needs
• Schedule appointments and coordinate patient care
• Explain treatment plans and payment options to patients and families
• Answer phones and respond to patient questions
• Follow up with new and existing patients
• Work closely with the orthodontist and team at each location
• Provide excellent customer service and create a positive patient experience
• Maintain accurate and up-to-date patient records
• Help ensure smooth daily operations across office locations

Qualifications

• Friendly, positive, and professional personality
• Excellent communication and organizational skills
• Highly reliable and dependable, with a strong commitment to traveling between office locations
• Reliable transportation and the ability to travel between our locations regularly
• Comfortable adapting to different office environments and working with various team members
• Comfortable working with patients and families
• Previous dental or orthodontic experience preferred, but not required
• Ability to manage multiple responsibilities while maintaining excellent patient service
• Flexible, team-oriented, and willing to travel where needed

What We're Looking For

We are looking for someone who is positive, dependable, flexible, and enjoys helping people create beautiful smiles. Because this is a traveling role, reliable transportation, punctuality, and willingness to travel between our office locations are essential requirements for the position.

If you enjoy working with people, thrive in a team environment, and are comfortable traveling between locations, we'd love to hear from you!