Patient Care Coordinator

Compass Health Center, Llc; Falls Church (VA); On-site; USD 30,000 - 33,000; Full time

Job summary

Compass Health Center in Falls Church, VA, is opening a new onsite location and seeks a Patient Care Coordinator to warmly welcome patients and families, manage intake, and schedule appointments. The role starts mid January with five weeks of training and is 100% onsite from Falls Church.

You will greet visitors, handle calls, maintain a tidy reception, use EMR for scheduling, collect payments, and support the center’s daily operations with confidentiality and professionalism.

Qualifications

• 1-2 years of customer service experience.
• Excellent written and verbal communication skills.
• Strong organization and planning skills; detail oriented.
• Ability to multi-task in a fast-paced environment.
• Computer proficiency and ability to learn new software.
• Conflict resolution and problem-solving skills.
• Flexible Schedule - Able to work assigned schedule.

Responsibilities

• Greets and orients all patients, visitors, and staff who enter the building.
• Answers incoming calls in a warm and welcoming manner.
• Maintains neat and orderly reception area.
• Maintains awareness of patients, visitors, and staff who are in the building.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
• Maintains patient charts according to confidentiality standards and policy.
• Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
• Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered.
• Opens and closes facility in a timely manner in accordance to procedure.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Computer literacy

Problem solving

Flexibility

Job description

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on CompassHealth Center whenincrisis – every day, wehelp people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care.

Launching in early 2027, our newest location in Falls Church, VA, will be home to top local talent in behavioral health care. This interdisciplinary team of trailblazers will build our adolescent and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade.

As we prepare to open our Falls Church facility, we’re looking for a welcoming, organized Patient Care Coordinator who will help patients and families feel comfortable, supported, and cared for from the moment they walk through our doors. If you enjoy creating a positive first impression and bringing warmth and compassion to every interaction, you’d be a great addition to our team.

Schedule: onsite, Monday - Friday from 8am-4pm EST

Please note that this role is set to start in mid January and will consist of 5 weeks of training prior to launching for patients, and will be 100% onsite at our Falls Church location.

What You'll Do:

• Greets and orients all patients, visitors, and staff who enter the building.
• Answers incoming calls in a warm and welcoming manner.
• Maintains neat and orderly reception area.
• Maintains awareness of patients, visitors, and staff who are in the building.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
• Maintains patient charts according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
• Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered.
• Opens and closes facility in a timely manner in accordance to procedure.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Who you are:

• 1-2 years of customer service experience
• Excellent written and verbal communication skills
• Strong organization and planning skills; detail oriented
• Ability to multi-task in a fast-paced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problem-solving skills
• Flexible Schedule - Able to work assigned schedule

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

Compensation

$21.50 - $24.50 USD

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

We know that you will be dedicated to your purpose here. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.