Patient Care Coordinator

Max Surgical Specialty Management; Englewood (NJ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits including medical,

401k with employer match

Paid time off and holidays

Career growth opportunities

Job summary

Riverside Oral Surgery is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional service both over the phone and in person. You will manage registrations, handle billing tasks, schedule appointments, and coordinate with team leads to maintain smooth patient flow.

The ideal candidate has dental administration experience, strong knowledge of EMR systems, and excellent communication skills to support patients and families in a dynamic oral surgery

Qualifications

• High School Diploma required; AS degree in healthcare/related field preferred.
• 1+ year of dental administration experience highly preferred.
• Comprehensive knowledge of electronic medical systems.
• Adeptness in the healthcare industry and patient interaction.
• Excellent phone etiquette and ability to establish rapport with diverse clientele.
• Able to prioritize workload in a fast-paced environment.

Responsibilities

• Greet visitors and direct them appropriately, ensuring a friendly, professional welcome.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer calls promptly, route messages, and deliver to the correct staff.
• Post self-pay charges, collect payments, and issue receipts.
• Reconcile billing slips with daily schedule for accuracy.
• Update patient demographics, insurance, HIPAA forms, and financial waivers.
• Schedule appointments per department guidelines and manage waitlists.
• Communicate issues to the Team Lead/Manager promptly.
• Perform clerical duties: faxing, copying, scanning, filing, mailing.
• Demonstrate flexibility and cover for staff at other locations as needed.
• Follow downtime procedures and perform other duties as assigned.

Skills

Customer service

Phone etiquette

Fast-paced environment

Communication

Education

High School Diploma

AS degree in healthcare/related field

Tools

Electronic medical records (EMR)

Job description

$19 - $25 an hour

Our practice,Riverside Oral Surgery is seeking an enthusiastic and experiencedPatient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.

What You’ll Do:

The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients.

The successful candidate will be able to:

• Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately
• Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families
• Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual
• Post all self-pay charges, collect payments, and provide patients with receipts
• Reconcile billing slips to daily schedule
• Update patient information, including demographics, insurance, HIPAA forms, and financial waivers
• Schedule appointments accurately according to department guidelines, using a waitlist when applicable
• Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly
• Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings
• Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations
• Demonstrate the ability to follow downtime procedures adequately
• Perform any and all other duties as assigned

What You’ll Bring:

• High School Diploma required, A.S. Degree in healthcare/related field preferred
• 1+ year of dental administration experience highly preferred
• Comprehensive knowledge of electronic medical systems
• Adeptness in the healthcare industry
• Excellent phone etiquette and ability to establish rapport with diverse clientele
• Able to prioritize workload and perform in a fast-paced and challenging environment

Perks of the Job:

• Highly competitive salaries &annual performance and compensation reviews
• Competitive health insurance and benefits, including medical, dental, vision, disability, and more
• 401k retirement savings plan that includes employer match
• Generous Paid Time Off, sick leave, and paid holidays
• Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the Northeast

About MAX Surgical Specialty Management:

Established in September 2022 as the Northeast region’s first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons’ independence while offering robust support systems, access to advanced technology and opportunities for financial growth.

Integrity-driven. Patient-focused. Experience the difference at www.max-ssm.com.

MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.