Patient Care Coordinator

Culture Collective; Detroit (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Performance incentives

Growth opportunities

Structured work environment

Job summary

A healthcare collective in Detroit seeks a full-time Patient Care Coordinator to enhance the front-end patient experience. This role emphasizes patient interaction, lead conversion, and maintaining high service standards. Candidates with over 2 years in medical aesthetics or premium healthcare environments are encouraged to apply. The position offers competitive compensation and opportunities for personal growth within a systems-driven setting.

Qualifications

• 2+ years of experience in medical aesthetics or high-end healthcare.
• Success in converting leads into scheduled appointments.
• Ability to thrive in a structured, performance-driven environment.

Responsibilities

• Own front desk and patient experience.
• Convert inquiries into booked appointments.
• Maintain accurate electronic medical records.
• Educate patients on programs, services, and membership options
• Coordinate provider schedules for efficient patient flow
• Maintain accurate EMR documentation
• Execute structured follow-up and retention initiatives
• Support membership enrollment and patient education
• Uphold scheduling accuracy and operational systems
• Maintain HIPAA compliance and service standards

Skills

Consultative communication

Customer service

Organizational skills

EMR systems

Organization

Performance-driven

Tools

Scheduling software

EMR systems

Job description

Culture Collective is an integrated healthcare collective built on one belief: We Sell Confidence.

Through the integration of Beauty Culture and Cultured Wellness, we deliver aesthetic and functional medicine through a structured, protocol-driven model focused on long-term patient outcomes.

We operate through systems, discipline, and elevated standards of care.

Role Overview

Cultured Wellness is seeking a full-time Patient Care Coordinator to own the front-end patient experience and support structured wellness programs.

The Patient Care Coordinator is a critical revenue and experience seat within the Culture Collective ecosystem. This role exists to ensure that every patient interaction — from first inquiry to long-term retention — reflects our standards of clarity, consistency, and professionalism.

You are not just “working the front desk.” You are protecting the integrity of the Elite Patient Journey™ while supporting conversion, scheduling precision, and patient retention.

We are looking for someone polished, consultative, detail-oriented, and accountable.

Responsibilities

• Front desk ownership and patient experience
• Inbound and outbound lead follow-up
• Convert inquiries into booked and completed appointments
• Educate patients on programs, services, and membership options
• Coordinate provider schedules for efficient patient flow
• Maintain accurate EMR documentation
• Execute structured follow-up and retention initiatives
• Support membership enrollment and patient education
• Uphold scheduling accuracy and operational systems
• Maintain HIPAA compliance and service standards

Qualifications

• 2+ years of experience in medical aesthetics, wellness, or a high-end healthcare environment
• Demonstrated success converting leads into scheduled appointments
• Strong consultative communication and customer service skills
• Experience using scheduling software and EMR systems
• Highly organized with strong follow-through
• Ability to work in a structured, performance-driven environment
• Preferred: Experience with aesthetics, wellness, hormone optimization, injectables, or membership-based models

Why Join Culture Collective?

• Growth: Exposure to both patient care and revenue-driving operations within a structured system.
• Impact: Play a direct role in patient experience, retention, and organizational growth.
• Environment: A disciplined, systems-based organization that values clarity and execution.
• Culture: A team that prioritizes integrity, accountability, and elevated service standards.

Schedule & Compensation

Full-time | Monday–Friday | 9:00 AM – 6:00 PM

Competitive base compensation with performance incentives