Patient Care Coordinator

Cosmetic Physician Partners; Glen Carbon (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Health & dental benefits

401(k) matching

Aesthetic industry perks

Great culture

Job summary

Cosmetic Physician Partners in Glen Carbon, IL, seeks a Patient Care Coordinator to manage scheduling, greet clients, and handle service information. Ideal candidates are outgoing, articulate, and capable of multitasking in a fast-paced clinic environment.

The role is a full-time, on-site position with standard hours, offering competitive compensation and benefits. HIPAA compliance and strong communication are essential for success in this role.

Qualifications

• Experience answering phones in an office environment.
• Excellent communication, organizational, and management skills.
• Must have proficient computer and typing skills.

Responsibilities

• Serve as the primary point of contact for patients from initial inquiry through post-treatment follow-up.
• Coordinate patient scheduling with medical providers to ensure efficient clinical operations.
• Collect and verify patient demographics and medical history in compliance with HIPAA and privacy laws.
• Prepare and organize patient charts and records in the EMR system prior to clinical encounters.
• Provide patients with information regarding available aesthetic services, pre- and post-treatment care instructions, and expected outcomes.
• Support patients in understanding treatment plans and address non-clinical questions or concerns.
• Ensure patients are informed of fees, payment options, and policies clearly and professionally.
• Coordinate communication between patients, clinical staff, and management to support seamless care delivery.
• Maintain and update patient records accurately and confidentially in clinic policies.
• Assist in managing provider schedules, treatment room readiness, and inventory of supplies.
• Process patient payments, invoices, and financial transactions in line with policy and law.
• Adhere to practice policies including infection control, confidentiality, and safety.

Skills

Phone etiquette

Communication

Computer skills

Typing skills

Tools

EMR software

Job description

The primary role of the Patient Care Coordinator is to manage the scheduling of client appointments, greet clients when they arrive, and have knowledge of the services performed. The ideal candidate will have superb patient care disposition, excellent communication skills, and is well-spoken and articulate. He/she must have flexibility in scheduling, strong analytical decision-making skills, is extremely outgoing and friendly, able to multitask, and be a team player. This candidate must be comfortable with basic computer/software knowledge, have high integrity and is a quick learner with the desire to grow.

Work Schedule:

This is a full-time position requiring 40 hours per week. The role is o nsite with standard working hours. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Serve as the primary point of contact for patients, providing courteous, timely, and professional communication from initial inquiry through post-treatment follow-up;

• Coordinate patient scheduling, consultations, and appointments in collaboration with medical providers to ensure efficient clinical operations;

• Collect and verify patient demographic, medical history, and consent information in compliance with HIPAA and other applicable privacy laws;

• Prepare and organize patient charts and records in the electronic medical record (EMR) system prior to clinical encounters.

• Provide patients with information regarding available aesthetic services, procedures, pre- and post-treatment care instructions, and expected outcomes, as directed by licensed providers;

• Support patients in understanding treatment plans and assist in addressing non-clinical questions or concerns;

• Ensure patients are informed of fees, payment options, and applicable policies in a clear and professional manner.

• Coordinate communication between patients, clinical staff, and management to support seamless care delivery;

• Maintain and update patient records accurately and confidentially in accordance with clinic policies and regulatory requirements;

• Assist in managing provider schedules, treatment room readiness, and inventory of supplies to support operational efficiency;

• Process patient payments, invoices, and financial transactions in accordance with practice policy and applicable law.

• Adhere to all practice policies, procedures, and professional standards, including infection control, patient confidentiality, and workplace safety protocols;

• Assist with maintaining compliance documentation and audit readiness, including patient consent forms and recordkeeping;

• Promptly report any adverse events, patient complaints, or operational concerns to the appropriate supervisor or compliance officer.

• Maintain a professional appearance and demeanor consistent with the image and standards of the practice;

• Participate in staff meetings, training sessions, and continuing education opportunities as required;

• Represent the practice with integrity and discretion in all patient and community interactions.

• Assist other providers with their patients and the practice’s needs as directed;

• Assist and support CPP’s and the practice’s support team as directed; and

• Demonstrate brand loyalty and promotion of the business as an individual and as a team member.

Qualifications:

· Experience answering phones in an office environment.

· Excellent communication, organizational, and management skills.

· Must have proficient computer and typing skills.

Benefits:

· Competitive Compensation Package – Offering a salary that recognizes your skills and experience.

· Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.

· 401(k) Matching – Plan for the future with our generous 401(k) matching program.

· Aesthetic Industry Perks – Enjoy free and discounted services and products.

· Great Culture & People-First Organization – Join a fun environment that rewards collaboration and values those who help foster a positive workplace.