Patient Care Coordinator

Value Dental Boise; Boise (ID); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Job summary

Value Dental Boise is seeking an experienced Dental Patient Care Coordinator to manage patient relations, scheduling, and treatment coordination in a busy practice. You will greet patients, explain treatment plans, verify insurance, handle billing inquiries, and coordinate between patients and clinical staff to ensure a smooth, patient-centered experience.

Strong organizational skills, HIPAA knowledge, and proficiency with dental software are essential to support front-office operations and

Qualifications

• High school diploma or equivalent required; associate degree or dental office training preferred.
• Experience in a dental or medical office setting strongly desired.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficiency with dental software and Microsoft Office Suite.
• Excellent communication and multitasking skills; ability to protect patient confidentiality.

Responsibilities

• Greet and assist patients in person, over the phone, and via email with professionalism and empathy.
• Schedule, confirm, and manage patient appointments using dental practice management software.
• Coordinate patient flow to ensure timely and efficient service delivery.
• Review and explain treatment plans, procedures, and financial options to patients.
• Verify insurance coverage, process claims, and handle billing or payment inquiries.
• Maintain accurate and up-to-date patient records in compliance with HIPAA and office policies.
• Communicate with dental providers and clinical staff to ensure accurate information exchange.
• Follow up with patients regarding treatment plans, recalls, and outstanding balances.
• Manage patient correspondence, including reminders, follow-ups, and satisfaction surveys.
• Assist with front office administrative tasks such as filing, data entry, and inventory management.

Skills

Patient relations

Scheduling

Treatment coordination

Communication

Organization

Empathy

Customer service

Education

High school diploma or equivalent

Associates degree or dental office training preferred

Tools

Dental practice management software

Microsoft Office Suite

Job description

Value Dental Boise is seeking an experienced and compassionate Dental Patient Care Coordinator skilled in managing patient relations, scheduling, and treatment coordination within busy dental practices. Adept at creating a welcoming environment, explaining treatment plans, verifying insurance, and ensuring smooth communication between patients and clinical teams. Known for strong organizational skills, attention to detail, and a commitment to delivering exceptional patient experiences. Proficient in dental software systems and dedicated to supporting efficient, patient-centered care.A Dental Patient Care Coordinator serves as the primary point of contact between patients and the dental practice. This role ensures a smooth and positive patient experience by managing appointments, coordinating treatment plans, handling billing inquiries, and maintaining effective communication between patients, dentists, and staff. The coordinator plays a key role in supporting both administrative and clinical operations to enhance patient satisfaction and office efficiency.Key ResponsibilitiesGreet and assist patients in person, over the phone, and via email with professionalism and empathySchedule, confirm, and manage patient appointments using dental practice management softwareCoordinate patient flow to ensure timely and efficient service deliveryReview and explain treatment plans, procedures, and financial options to patientsVerify insurance coverage, process claims, and handle billing or payment inquiriesMaintain accurate and up-to-date patient records in compliance with HIPAA and office policiesCommunicate with dental providers and clinical staff to ensure accurate information exchangeFollow up with patients regarding treatment plans, recalls, and outstanding balancesManage patient correspondence, including reminders, follow-ups, and satisfaction surveysAssist with front office administrative tasks such as filing, data entry, and inventory managementQualificationsHigh school diploma or equivalent; associate degree or dental office training preferredPrevious experience in a dental or medical office setting strongly desiredKnowledge of dental terminology, procedures, and insurance processesProficiency with dental practice management software and Microsoft Office SuiteExcellent communication, organizational, and multitasking skillsStrong attention to detail and ability to maintain patient confidentialityCustomer service-oriented attitude with a focus on patient care and satisfactionCore CompetenciesProfessionalism and empathy in patient interactionsEffective communication and teamworkProblem-solving and conflict resolutionTime management and prioritizationAdaptability in a fast-paced environmentJob Type: Full-timeWe are an Equal Opportunity EmployerAll applicants will be considered for employment without regard to race, religion, color, gender, sexual orientation, national origin, marital status, medical condition or disability, or any other status protected by law.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offReferral program