Practice Manager

Value Dental Boise; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Job summary

Value Dental Boise seeks a results-driven Dental Practice Manager to optimize operations, enhance patient satisfaction, and lead a high-performing dental team in Boise, Idaho.

The role combines administrative leadership with financial management, staff development, and regulatory compliance to maintain an efficient, patient-focused practice.

Qualifications

• Bachelor’s degree preferred or equivalent experience in healthcare management.
• 3–5 years of dental/medical office management experience.
• Strong leadership, communication, and organizational skills.
• Proficiency with dental practice management software.
• Knowledge of dental billing, insurance, and compliance regulations.

Responsibilities

• Oversee daily office operations, scheduling, patient flow, and front desk activities.
• Manage budgets, expenses, billing, collections, and insurance claims processing.
• Recruit, train, supervise staff, and conduct performance evaluations.
• Maintain patient relations, address concerns, and promote retention programs.
• Ensure HIPAA/OSHA compliance and maintain documentation for audits.
• Coordinate continuing education and staff development and marketing initiatives.

Skills

Leadership

Billing & compliance

Communication

Education

Bachelor’s degree in Business Administration or Healthcare Management

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Value Dental Boise is seeking a results-driven Dental Practice Manager with a proven track record of optimizing operations, enhancing patient satisfaction, and leading high-performing dental teams. Skilled in financial management, staff development, and compliance with healthcare regulations. Adept at streamlining administrative processes, improving revenue cycles, and fostering a positive, patient-centered environment. Experienced with dental software systems and committed to maintaining the highest standards of care and efficiency. Seeking a leadership role in a progressive dental practice focused on growth, quality service, and operational excellence.Job SummaryThe Dental Practice Manager oversees the daily operations of a dental office, ensuring efficient workflow, excellent patient care, and compliance with healthcare regulations. This role combines administrative leadership, financial management, and team coordination to maintain a productive and patient-focused environment.Key Responsibilities1. Administrative ManagementOversee daily office operations, including scheduling, patient flow, and front desk activities.Maintain accurate patient records and ensure compliance with privacy laws (HIPAA).Implement and update office policies, procedures, and protocols.Manage office supplies, equipment maintenance, and vendor relationships.2. Financial ManagementMonitor and manage budgets, expenses, and financial performance.Oversee billing, collections, and insurance claim processing.Prepare financial reports and assist with forecasting and cost control.Ensure accurate fee schedules and coding compliance.3. Human Resources and Team LeadershipRecruit, train, and supervise administrative and clinical staff.Conduct performance evaluations and provide coaching or disciplinary action as needed.Foster a positive, collaborative, and professional work environment.Schedule staff shifts and manage time-off requests to ensure adequate coverage.4. Patient RelationsEnsure a high standard of patient service and satisfaction.Address patient concerns, complaints, and feedback promptly and professionally.Oversee patient communication, including appointment reminders and follow-ups.Promote patient retention and referral programs.5. Compliance and Quality AssuranceEnsure compliance with OSHA, HIPAA, and other regulatory standards.Maintain accurate documentation for audits and inspections.Support infection control and safety protocols.Coordinate continuing education and training for staff.6. Marketing and Business DevelopmentDevelop and implement marketing strategies to attract new patients.Manage the practice’s online presence, including website and social media.Track and analyze patient growth and retention metrics.Collaborate with the dentist(s) to identify opportunities for service expansion.QualificationsBachelor’s degree in business administration, healthcare management, or related field (preferred).Minimum of 3–5 years of experience in dental or medical office management.Strong leadership, communication, and organizational skills.Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).Knowledge of dental billing, insurance, and compliance regulations.Core CompetenciesLeadership and team managementFinancial acumenProblem-solving and decision-makingCustomer service excellenceAttention to detailAdaptability and time managementWorking ConditionsOffice-based environment within a dental practice.Regular interaction with patients, staff, and vendors.May require occasional evening or weekend hours for special events or emergencies.We are an Equal Opportunity EmployerAll applicants will be considered for employment without regard to race, religion, color, gender, sexual orientation, national origin, marital status, medical condition or disability, or any other status protected by law.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offReferral program