Patient Care Coordinator

Guidehouse; Bethesda (MD); On-site; USD 74,000 - 124,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Job summary

Guidehouse is seeking a Patient Care Coordinator to provide comprehensive administrative, operational, and patient care coordination support within NHLBI in Bethesda, MD. The role is full-time and on-site, coordinating hematology consultations and managing complex clinical schedules.

You will liaise with patients, caregivers, providers, and laboratories, handling logistics, records, and meetings, while ensuring HIPAA and NIH compliance.

Qualifications

• Bachelor’s degree or higher in a healthcare-related field.
• Minimum four years of experience in patient care coordination, clinical operations, or healthcare administration.
• Experience coordinating multidisciplinary clinical services with providers, laboratories, and ancillary services.
• Working knowledge of medical terminology.
• Proficient in Microsoft 365.
• Experience with electronic medical records.
• Ability to obtain and maintain a Federal or DoD public trust.
• Incumbent capture – no other candidates were considered due to an identified incumbent.

Responsibilities

• Coordinate hematology consultation services: review, triage, schedule, and track patient consultations and follow-ups.
• Serve as the primary liaison among patients, caregivers, providers, laboratories, and clinical teams.
• Manage appointment logistics: clinic scheduling, telehealth, interpreter services, pre-consult testing, and electronic requests.
• Coordinate external medical records, pathology materials, and testing documentation for clinical evaluations.
• Schedule and track multidisciplinary patient care meetings and provider rosters.
• Provide patients with appointment instructions and registration guidance.
• Coordinate bone marrow procedures, specimen collection, laboratory testing, and pathology reviews.
• Track diagnostic procedures and results to ensure timely completion and follow-up.
• Plan and support educational conferences, grand rounds, and training sessions; manage speaker logistics.
• Maintain educational resources and training documentation for clinical and fellowship programs.
• Oversee administrative operations including resources, supplies, equipment, and facilities services.
• Coordinate onboarding, credentialing, orientation, access requests for fellows and staff.
• Develop and maintain SOPs and workflow documentation; manage program records.
• Collect, analyze, and report operational data; support dashboards, QA initiatives, and process improvements.
• Maintain SharePoint, Teams, shared mailboxes, calendars; ensure NIH/HIPAA compliance and support IT implementations.

Skills

Microsoft 365

Medical terminology

Electronic Medical Records

Healthcare coordination

Education

Bachelor's degree in healthcare administration, health sciences, nursing, biology, or related field

Tools

Electronic Medical Records

Microsoft 365

Job description

What You Will Do

We are currently searching for a Patient Care Coordinator to provide comprehensive administrative, operational, and patient care coordination support within the National Heart, Lung and Blood Institute (NHLBI). This is a full-time, on-site opportunity in Bethesda, MD.

• Coordinate hematology consultation services through reviewing, triaging, scheduling, and tracking patient consultations, follow-up activities, and related clinical operations.
• Serve as the primary liaison among patients, caregivers, providers, laboratories, and multidisciplinary clinical teams to facilitate efficient patient care and communication.
• Manage appointment logistics, including clinic scheduling, telehealth visits, interpreter services, pre-consult testing, and electronic appointment requests.
• Obtain, organize, and coordinate external medical records, pathology materials, and specialized testing documentation to support clinical evaluations.
• Coordinate multidisciplinary patient care meetings and maintain complex clinical schedules, calendars, coverage assignments, and provider rosters.
• Provide patients with appointment instructions, registration guidance, and ongoing support to ensure a positive and efficient care experience.
• Coordinate clinical and research bone marrow procedures, specimen collection activities, laboratory testing, and pathology review processes.
• Track diagnostic procedures, laboratory results, pathology reviews, and specialized testing to ensure timely completion, follow-up, and resolution of outstanding items.
• Plan, coordinate, and support educational conferences, grand rounds, training sessions, and other program meetings, including scheduling, speaker coordination, meeting management, and documentation.
• Maintain educational resources, presentation materials, reference guides, and training documentation to support clinical and fellowship programs.
• Manage administrative operations, including office resources, supplies, equipment, property accountability, laboratory accounts, facility support, and service requests.
• Coordinate onboarding, credentialing, orientation, access requests, and operational readiness activities for fellows, trainees, staff, and other personnel.
• Develop, maintain, and update standard operating procedures, workflow documentation, operational resources, databases, and program records.
• Collect, analyze, and report operational data and performance metrics; support dashboard development, quality improvement initiatives, workflow optimization, and process improvement efforts.
• Maintain SharePoint sites, Microsoft Teams channels, shared mailboxes, calendars, and other information systems while ensuring compliance with NIH, HIPAA, and regulatory requirements and supporting technology implementation and troubleshooting activities.

Job Family

Administrative Services (Digital)

Travel Required

None

Clearance Required

Ability to Obtain Public Trust

What You Will Do

We are currently searching for a Patient Care Coordinator to provide comprehensive administrative, operational, and patient care coordination support within the National Heart, Lung and Blood Institute (NHLBI). This is a full-time, on-site opportunity in Bethesda, MD.

• Coordinate hematology consultation services through reviewing, triaging, scheduling, and tracking patient consultations, follow-up activities, and related clinical operations.
• Serve as the primary liaison among patients, caregivers, providers, laboratories, and multidisciplinary clinical teams to facilitate efficient patient care and communication.
• Manage appointment logistics, including clinic scheduling, telehealth visits, interpreter services, pre-consult testing, and electronic appointment requests.
• Obtain, organize, and coordinate external medical records, pathology materials, and specialized testing documentation to support clinical evaluations.
• Coordinate multidisciplinary patient care meetings and maintain complex clinical schedules, calendars, coverage assignments, and provider rosters.
• Provide patients with appointment instructions, registration guidance, and ongoing support to ensure a positive and efficient care experience.
• Coordinate clinical and research bone marrow procedures, specimen collection activities, laboratory testing, and pathology review processes.
• Track diagnostic procedures, laboratory results, pathology reviews, and specialized testing to ensure timely completion, follow-up, and resolution of outstanding items.
• Plan, coordinate, and support educational conferences, grand rounds, training sessions, and other program meetings, including scheduling, speaker coordination, meeting management, and documentation.
• Maintain educational resources, presentation materials, reference guides, and training documentation to support clinical and fellowship programs.
• Manage administrative operations, including office resources, supplies, equipment, property accountability, laboratory accounts, facility support, and service requests.
• Coordinate onboarding, credentialing, orientation, access requests, and operational readiness activities for fellows, trainees, staff, and other personnel.
• Develop, maintain, and update standard operating procedures, workflow documentation, operational resources, databases, and program records.
• Collect, analyze, and report operational data and performance metrics; support dashboard development, quality improvement initiatives, workflow optimization, and process improvement efforts.
• Maintain SharePoint sites, Microsoft Teams channels, shared mailboxes, calendars, and other information systems while ensuring compliance with NIH, HIPAA, and regulatory requirements and supporting technology implementation and troubleshooting activities.

What You Will Need

• Bachelor's degree in healthcare administration, health sciences, nursing, biology, or a related field.
• Minimum four (4) years of experience in areas such patient care coordination, clinical operations, or healthcare administration.
• Experience coordinating multidisciplinary clinical services and working with providers, laboratories, and ancillary services.
• Working knowledge of medical terminology.
• Proficient in Microsoft 365.
• Experience with electronic medical records.
• Must be able to obtain and maintain a Federal or DoD “public trust”; candidates must receive approved adjudication prior to onboarding with Guidehouse. Candidates with an active public trust or suitability are preferred.
• Incumbent capture – no other candidates were considered due to an identified incumbent who meets the labor category requirements provided by the customer.

What Would Be Nice To Have

• Strong organizational, communication, critical-thinking, and problem-solving skills with the ability to manage multiple priorities within a fast-paced environment.
• Ability to maintain confidentiality, exercise independent judgment, and support quality improvement and operational initiatives.
• Knowledge of hematology and/or oncology medical terminology is preferred.

The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.