Patient Coordinator

Guidehouse; Baltimore (MD); On-site; USD 56,000 - 94,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Paid Holidays

Job summary

Guidehouse seeks Patient Care Coordinators to support NIH clinical and research programs. Based on the NIH campus in Bethesda, MD or Baltimore, MD, the role focuses on coordinating patient-facing and administrative activities to ensure a high-quality patient experience and alignment with NIH objectives.

Responsibilities include scheduling, referrals, follow-ups, and care coordination, plus maintaining records and ensuring privacy and compliance.

Qualifications

• Requires an Associate degree.
• Minimum of 1 year of experience in patient coordination, healthcare administration, and/or clinical support roles.
• Demonstrates strong interpersonal and communication skills with a patient-centered approach.
• Ability to manage sensitive information with discretion and professionalism.
• Strong organizational skills and attention to detail.
• Familiarity with healthcare workflows, referrals, or care management processes.
• Knowledge of healthcare compliance standards (e.g., HIPAA).
• Proficiency with electronic health records (EHRs) or similar data systems.
• Ability to work collaboratively with clinical and administrative teams.
• Must be able to obtain and maintain a Federal or DoD Public Trust.

Responsibilities

• Coordinate patient-related activities to support efficient and high-quality care delivery.
• Serve as a liaison between patients, clinical staff, and administrative teams.
• Assist with scheduling, referrals, follow-ups, and care coordination activities.
• Support patient intake processes, documentation, and record maintenance.
• Help ensure patients receive timely information and support throughout their care journey.
• Track patient interactions and care coordination activities using established systems.
• Adhere to privacy, confidentiality, and compliance requirements.

Skills

Interpersonal communication

Patient-centered care

Discretion and professionalism

Organizational skills

Healthcare workflow familiarity

HIPAA compliance knowledge

EHR proficiency

Team collaboration

Public Trust eligibility

Education

Associate degree

Tools

EHR systems

Job description

What You Will Do

We are currently searching for Patient Care Coordinators to support NIH clinical and research programs by coordinating patient-facing and administrative activities that contribute to high-quality care and research operations. The Patient Care Coordinator plays an essential role in ensuring a smooth patient experience while supporting NIH program objectives. These full time, on-site positions are based on the NIH campus in Bethesda, MD or Baltimore, MD.

• Coordinate patient-related activities to support efficient and high-quality care delivery
• Serve as a liaison between patients, clinical staff, and administrative teams
• Assist with scheduling, referrals, follow-ups, and care coordination activities
• Support patient intake processes, documentation, and record maintenance
• Help ensure patients receive timely information and support throughout their care journey
• Track patient interactions and care coordination activities using established systems
• Adherent to privacy, confidentiality, and compliance requirements

Job Family

Patient Care Coordinator

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

What You Will Do

We are currently searching for Patient Care Coordinators to support NIH clinical and research programs by coordinating patient-facing and administrative activities that contribute to high-quality care and research operations. The Patient Care Coordinator plays an essential role in ensuring a smooth patient experience while supporting NIH program objectives. These full time, on-site positions are based on the NIH campus in Bethesda, MD or Baltimore, MD.

• Coordinate patient-related activities to support efficient and high-quality care delivery
• Serve as a liaison between patients, clinical staff, and administrative teams
• Assist with scheduling, referrals, follow-ups, and care coordination activities
• Support patient intake processes, documentation, and record maintenance
• Help ensure patients receive timely information and support throughout their care journey
• Track patient interactions and care coordination activities using established systems
• Adherent to privacy, confidentiality, and compliance requirements

What You Will Need

• Associate degree
• A minimum of ONE (1) year of experience in patient coordination, healthcare administration, and/or clinical support roles
• Strong interpersonal and communication skills with a patient-centered approach
• Ability to manage sensitive information with discretion and professionalism
• Strong organizational skills and attention to detail
• Familiarity with healthcare workflows, referrals, or care management processes
• Knowledge of healthcare compliance standards (e.g., HIPAA)
• Proficiency with electronic health records (EHRs) or similar data systems
• Ability to work collaboratively with clinical and administrative teams
• Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.

What Would Be Nice To Have

• Bachelor’s degree preferred
• Experience supporting diverse or complex patient populations
• Bilingual or multilingual communication skills

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.