Patient Care Coordinator

Upstream Rehabilitation; Bartlett (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Upstream Rehabilitation is seeking a Patient Care Coordinator in Bartlett, TN to provide exceptional support to patients. This role involves greeting patients, assisting with scheduling and insurance inquiries, and ensuring a smooth clinic operation. Ideal candidates will excel in customer service and possess strong multitasking abilities. Competitive wages and benefits such as PTO and a 401k match are offered.

Benefits

PTO, holiday pay

Medical/dental/vision insurance

401k match

Competitive wages

Qualifications

• Great attitude and a desire to help others.
• Ability to work independently and as a team.
• Prior healthcare and billing experience preferred.

Responsibilities

• Greeting patients in a friendly, supportive manner.
• Scheduling new and recurring appointments.
• Verifying insurance coverage and obtaining authorizations.

Skills

Customer service

Communication

Detail orientation

Multitasking

Adaptability

Job description

Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with Memphis Orthopeadic Group- Ortho South to offer exceptional outpatient orthopedic therapy services to the Bartlett, TN community. We are looking for an energetic and motivated individual to fill our available Patient Care Coordinator position.

What is a Patient Care Coordinator?

• A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.
• Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.
• Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits:

• PTO, holiday pay, medical/dental/vision insurance, and more
• 401k match
• Competitive wages

Essential qualities of a Patient Care Coordinator:

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented
• Adaptable
• Appropriate computer skills

Job Duties Include:

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web base portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and reoccurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end of day
• Post daily charges into billing software
• Manage insurance denials and accounts receivable
• Participating in training programs and staff meetings
• Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.