Patient Care Coordinator

U.S. Physical Therapy; Alamo (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus rewards

Medical, Dental, Vision insurance

Flexible Spending Accounts

Health Savings Accounts

Paid time off

6 paid holidays

401(k) matching

Disability insurance

Wellness program

Job summary

STAR Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients and customers, ensuring smooth daily clinic operations and strong communication with staff, physicians, and insurers.

The role requires a High School Diploma, 1+ year medical receptionist experience, and proficiency with MS Office and EMR systems (Raintree a plus). A patient-focused, organized communicator will thrive in this environment.

Qualifications

• High School Diploma or equivalent required.
• 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office; familiarity with EMR software; Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization.
• Excellent verbal and written communication skills.

Responsibilities

• Facilitate delivery of health care via customer service and administrative tasks.
• Act as the first point of contact for patients and customers; maintain pleasant flow and professional interactions.
• Coordinate with physician offices, patients, and insurers; keep treatment and reception areas orderly.

Skills

Customer service

Communication skills

Organizational skills

Verbal & written communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR software

Raintree

Job description

Company Description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We are committed to:

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care

• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program

• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission:

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

1. Education -- High School Diploma or equivalent.

2. Experience -- 1+ years medical office receptionist experience required.

3. Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.

4. Understanding of Medical Insurance Verification & Authorization

5. Excellent Communication skills both verbal & written.

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level

Additional Information

Benefits Packageincludes:

• Bonus Rewards Program

• Medical, Dental, Vision and Basic Life/AD&D Insurance

• Flexible Spending Accounts

• Health Savings Accounts

• Generous Paid Time Off

• 6 paid holidays

• 401(k) matching

• Supplemental Life, Short- & Long-Term Disability Insurance

• Health & Wellness Program

• Gym Membership Discounts

• Employee Assistance Program

• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog

Investment from a company that wants you to succeed and thrive!

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [e-mail]