Home Health Patient Services Navigator

Andwell Health Partners; Lewiston (ME); On-site; USD 49,505,000 - 68,569,000; Full time

Benefits offered by this job

Internal promotions

Flexible health insurance

Education reimbursement

Paid time off

Job summary

Andwell Health Partners in Lewiston, ME is seeking a Patient Service Navigator for Home Health to serve as the first point of contact for patients, families, and providers, handling calls, referrals, and direct communication.

You will coordinate the scheduling of clinical staff visits in a busy office, ensure referrals are properly assigned, and maintain up-to-date knowledge of insurance forms and documentation requirements.

Qualifications

• High School diploma required.
• Prior office or healthcare scheduling experience preferred.
• Electronic Medical Records experience a plus.
• Strong computer skills with Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent customer service and professional demeanor.
• Ability to thrive in a fast-paced, team-oriented environment while also being self-sufficient.
• Task-oriented with strong multitasking skills to manage scheduling, referrals, and patient communications simultaneously.
• Organizational skills with close attention to detail.

Responsibilities

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
• Maintain up-to-date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
• Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms on a regular basis.
• Develop and maintain accurate systems to ensure timely coordination of all multi-discipline documentation.
• Perform data entry into Electronic Health Record (EHR) of some OASIS & staff timesheets.
• Maintain daily/holiday/weekend schedules.

Skills

Customer service

Multitasking

Organizational skills

Strong computer skills

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

EMR (Electronic Medical Records)

Job description

Andwell Health Partners in Lewiston, ME is seeking a Patient Service Navigator for Home Health to serve as the first point of contact for patients, families, and providers, handling calls, referrals, and direct communication.

You will coordinate the scheduling of clinical staff visits in a busy office, ensure referrals are properly assigned, and maintain up-to-date knowledge of insurance forms and documentation requirements.