Patient Care Concierge & Scheduling Specialist

UnitedHealth Group; Omaha (NE); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental Insurance

Vision Insurance

Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

UnitedHealth Group in Omaha, NE seeks an Associate Patient Care Coordinator to join the team onsite. The role supports reception, scheduling, insurance verification, and patient flow within a clinic setting.

The position requires customer service experience, attention to detail, and proficiency with Outlook/Excel/Word. Responsibilities include triage, cash handling, and coordinating care across departments.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service or healthcare related experience.
• Proficiency with Microsoft Outlook, Excel and Word.
• Experience with electronic health records is preferred.
• Knowledge of medical terminology is preferred.
• Experience working with scheduling programs.
• Experience in a medical office handling scheduling, check-in/out, and insurance verification.

Responsibilities

• Provide reception and clerical support in the clinic's front office.
• Ensure locations are welcoming and adhere to brand guidelines.
• Manage office supplies, facility management and upkeep.
• Support multiple facilities as needed.
• Support patient safety as part of the care team.
• Handle new client registration and scheduling.
• Assist patients with check-in/check-out and verify insurance.
• Process payments for co-pays and balances.
• Respond to inquiries and triage requests to appropriate departments.
• Maintain patient confidentiality and organize the office.

Skills

Customer service

Healthcare knowledge

Communication

Time management

Multitasking

Attention to detail

Education

High School Diploma/GED

Tools

Outlook

Excel

Word

Job description

UnitedHealth Group in Omaha, NE seeks an Associate Patient Care Coordinator to join the team onsite. The role supports reception, scheduling, insurance verification, and patient flow within a clinic setting.

The position requires customer service experience, attention to detail, and proficiency with Outlook/Excel/Word. Responsibilities include triage, cash handling, and coordinating care across departments.