Patient Care Concierge - Medical Receptionist

Planned Parenthood South Atlantic; Lexington (KY); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is seeking a Medical Receptionist to welcome patients, assist with registration, and support a compassionate, efficient health center environment from the moment they walk in.

You will coordinate with clinicians and staff, explain payment options and financial assistance, manage patient records in electronic systems, and help patients navigate services with respectful, confidential care.

Qualifications

• High school diploma or GED required.
• Minimum 1 year healthcare experience.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, team environment.
• Willingness to travel to other centers as needed.

Responsibilities

• Welcome patients and provide outstanding customer service in a friendly, professional, and nonjudgmental manner.
• Assist with patient questions and requests, connecting patients with appropriate services, resources, and support.
• Complete patient registration, check-in, and intake processes with accuracy and attention to detail.
• Maintain and update patient records, insurance information, and visit documentation within electronic systems.
• Explain payment options, financial assistance programs, and available funding resources to patients.
• Assist patients with health insurance questions and connect them with enrollment resources when appropriate.
• Provide patient education regarding reproductive and sexual healthcare services, birth control options, and community resources.
• Distribute and review Patient Education Sheets and other educational materials as needed.
• Support efficient patient flow by coordinating with clinicians and health center staff to keep appointments on schedule.

Skills

Customer service

Healthcare experience

Communication skills

Organization

Multitasking

Travel to other centers

Education

High school diploma or GED

Job description

Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is seeking a Medical Receptionist to welcome patients, assist with registration, and support a compassionate, efficient health center environment from the moment they walk in.

You will coordinate with clinicians and staff, explain payment options and financial assistance, manage patient records in electronic systems, and help patients navigate services with respectful, confidential care.