Patient Services Specialist — Front Desk in Healthcare

Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky; Indianapolis (IN); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Benefits plan including medical,Dental

Vision plans, retirement, PTO, short/长

Job summary

Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is hiring a Medical Receptionist to welcome patients and support front-desk operations, ensuring a warm, respectful experience from check-in through payment.

You will coordinate with clinicians and health center staff, handle registrations, explain options, assist with insurance questions, and help patients access compassionate reproductive and sexual health services.

Qualifications

• High school diploma or GED equivalent.
• Minimum of 1 year of experience working in a healthcare setting.
• Strong communication, organization, and customer service skills.
• Ability to work effectively in a fast-paced, team-oriented healthcare environment.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Willingness to travel to other health centers as needed.

Responsibilities

• Welcome patients and provide outstanding customer service in a friendly, professional, and nonjudgmental manner.
• Respond to patient questions and requests, connecting patients with appropriate services, resources, and support.
• Complete patient registration, check-in, and intake processes with accuracy and attention to detail.
• Maintain and update patient records, insurance information, and visit documentation within electronic systems.
• Explain payment options, financial assistance programs, and available funding resources to patients.
• Assist patients with health insurance questions and connect them with enrollment resources when appropriate.
• Provide patient education regarding reproductive and sexual healthcare services, birth control options, and available community resources.
• Distribute and review Patient Education Sheets (PES), Informed Consent Forms (ICF), and other educational materials as needed.
• Support efficient patient flow by coordinating with clinicians and health center staff to keep appointments running smoothly and on schedule.
• Process patient payments, document financial transactions, and support organizational efforts to improve collections and reduce uncompensated care.
• Utilize service recovery techniques to address concerns and help ensure a positive patient experience.
• Serve as a resource to team members and actively participate in ongoing training, learning, and professional development.
• Maintain a safe, clean, and compliant work environment by following OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.

Skills

Healthcare experience

Customer service

Communication skills

Organizational skills

Team-oriented

Education

High school diploma or GED

Tools

EHR systems

Insurance verification systems

Patient registration software

Job description

Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is hiring a Medical Receptionist to welcome patients and support front-desk operations, ensuring a warm, respectful experience from check-in through payment.

You will coordinate with clinicians and health center staff, handle registrations, explain options, assist with insurance questions, and help patients access compassionate reproductive and sexual health services.