Patient Care Concierge & Medical Office Assistant

Great Lakes Physician Administrative Services LLC; Santa Barbara (CA); Vor Ort; USD 23.000 - 29.000; Vollzeit

Zusammenfassung

The South Bend Clinic is seeking a friendly and organized Patient Service Representative to greet patients, handle registrations, and manage scheduling at our South Bend, IN location. You will support the front desk with payments, HIPAA communications, and basic EPIC data entry to ensure smooth clinic operations.

Ideal candidates have 1 year of medical office customer service, strong typing, and excellent communication.

Qualifikationen

• One year of customer service experience, preferably in a medical office.
• Typing 30+ wpm preferred.
• High school diploma or GED required.
• Ability to learn EPIC and basic MS applications.
• Strong communication and organizational skills.

Aufgaben

• Greets and welcomes patients and visitors.
• Informs staff of patient/visitor arrival and provides paperwork guidance.
• Answers general questions about the facility and hours.
• Keeps waiting area tidy and informed with announcements and brochures.
• Conveys information to patients and/or visitors as directed.
• Assists patients with ambulatory difficulties as needed.
• Collects registration information for EPIC input and updates demographics.
• Checks patients in and out of clinic and explains payment obligations and HIPAA notices.
• Schedules appointments into EPIC per protocol and communicates schedule changes.
• Reviews next day schedules and prints physician schedules in advance.
• Assists patients with appointments at other sites and with labs/radiology.
• Maintains patient charts and filing system, posts payments, and balances cash.
• Identifies accounts requiring follow-up with financial counseling.
• Answers multiple lines, screens calls, and records messages.
• Provides care information within limits and performs other duties as assigned.

Kenntnisse

Customer service

Medical terminology

Typing speed 30 wpm

Communication

Organization

Ausbildung

High school diploma or GED

Tools

EPIC

Microsoft Office

Jobbeschreibung

The South Bend Clinic is seeking a friendly and organized Patient Service Representative to greet patients, handle registrations, and manage scheduling at our South Bend, IN location. You will support the front desk with payments, HIPAA communications, and basic EPIC data entry to ensure smooth clinic operations.

Ideal candidates have 1 year of medical office customer service, strong typing, and excellent communication.