Front Desk & Patient Care Assistant — PRN

The South Bend Clinic; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

The South Bend Clinic is seeking a PRN front desk representative at the University Commons/Eddy Street campuses in South Bend, IN. You will greet patients, collect information, schedule visits in EPIC, and assist with payments while maintaining a welcoming, confidential environment.

Responsibilities include managing registrations, updating records, answering inquiries, and coordinating with healthcare staff to ensure smooth patient flow. Strong typing, organization, and teamwork are essential.

Qualifications

• Prefer 1 year of customer service experience, ideally in a medical office.
• Typing speed of at least 30 wpm is strongly preferred.
• High school diploma or GED required.
• Customer service orientation and confidentiality understanding.
• Strong organization and ability to prioritize daily tasks.
• Excellent verbal communication and listening skills.
• Ability to multitask and work under pressure.
• Team player with ability to collaborate across departments.
• Basic EPIC and Microsoft Office proficiency.

Responsibilities

• Greet patients and visitors.
• Inform staff of arrivals and assist with paperwork.
• Answer general questions about the facility.
• Keep waiting area clean and updated with announcements.
• Convey information to patients/visitors as directed.
• Assist patients with ambulatory needs.
• Obtain registration information for EPIC.
• Verify and update demographic and health plan data.
• Check patients in/out of clinic.
• Explain payment obligations and HIPAA practices.
• Schedule appointments into EPIC.
• Print physician schedules and prepare charts.
• Balance daily cash and collections.
• Assist with arranging appointments at other sites.
• Handle calls and messages accurately.

Skills

Customer service

Typing 30 wpm

Verbal communication

Organization

Multi-tasking

Adaptability

Teamwork

Computer proficiency

Education

High school diploma or GED

Tools

EPIC Software

Microsoft Office

Job description

The South Bend Clinic is seeking a PRN front desk representative at the University Commons/Eddy Street campuses in South Bend, IN. You will greet patients, collect information, schedule visits in EPIC, and assist with payments while maintaining a welcoming, confidential environment.

Responsibilities include managing registrations, updating records, answering inquiries, and coordinating with healthcare staff to ensure smooth patient flow. Strong typing, organization, and teamwork are essential.