Patient Care Concierge — Front Office & Scheduling

Hammers Hearing; Pinehurst (NC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Paid time off

Paid holidays

Hearing aid benefits

Employee assistance program

Job summary

Starkey Retail in Pinehurst, NC is seeking a Patient Care Coordinator to greet patients, manage the front office, and coordinate the clinic schedule. You will maintain patient records, handle accounts receivable, assist with events, and support the Clinic Team while upholding HIPAA and privacy standards.

This full-time, on-site role offers a competitive hourly wage and comprehensive benefits package, with opportunities to contribute to patient satisfaction and clinic growth.

Qualifications

• 1–2 years in customer service or retail preferred.
• Proficient computer skills and familiarity with common office software.
• Ability to manage confidential information discreetly.
• Strong communication and interpersonal skills.
• Knowledge of HIPAA guidelines.

Responsibilities

• Greet and check in patients, ensure warm front-office welcome.
• Coordinate schedules and confirm appointments.
• Manage patient accounts, billing, and inventory.
• Assist with patient education and event coordination.
• Maintain HIPAA compliance and record-keeping.

Skills

Customer service experience

Excellent communication

Organization

Multitasking

Discretion with confidential

Basic computer skills

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Retail in Pinehurst, NC is seeking a Patient Care Coordinator to greet patients, manage the front office, and coordinate the clinic schedule. You will maintain patient records, handle accounts receivable, assist with events, and support the Clinic Team while upholding HIPAA and privacy standards.

This full-time, on-site role offers a competitive hourly wage and comprehensive benefits package, with opportunities to contribute to patient satisfaction and clinic growth.