Patient Care Concierge - Front Office & Scheduling

Audibel; Kingston (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick and safe time

6 paid holidays annually

Job summary

Audibel is seeking a Patient Care Coordinator to serve as the patient’s guide through their hearing journey. The PCC will welcome patients, manage schedules and records, and support events and retention initiatives in a front-office role.

The role emphasizes excellent customer service, confidentiality and strong organizational skills, with daily tasks spanning reception, scheduling, billing support and HIPAA compliance.

Qualifications

• Experience in customer service or retail settings preferred.
• Ability to protect patient privacy and handle confidential information.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Receive patients into the clinic following reception standards.
• Provide a concierge-level front office experience and assist with check-in forms.
• Manage the patient schedule and enter outcomes within 24 hours.
• Maintain patient accounts receivable, deposits and inventory per guidelines.
• Support patient outreach, retention efforts and special events.
• Adhere to HIPAA and protect patient privacy.

Skills

Customer service

Confidentiality

Organizational skills

Communication skills

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Audibel is seeking a Patient Care Coordinator to serve as the patient’s guide through their hearing journey. The PCC will welcome patients, manage schedules and records, and support events and retention initiatives in a front-office role.

The role emphasizes excellent customer service, confidentiality and strong organizational skills, with daily tasks spanning reception, scheduling, billing support and HIPAA compliance.