Patient Care Concierge & Front Desk Specialist

Planned Parenthood; Mount Vernon (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

PTO 20 days

10 paid holidays

401k plan

Medical & dental

Vision coverage

Wellness program

BetterHelp therapy access

Paid training

Job summary

Planned Parenthood South Atlantic is seeking a Health Care Assistant (HCA) to support reception, intake, and patient flow in the health center. You will greet patients, verify information, explain funding options, and coordinate with the care team to ensure a smooth visit.

The role emphasizes confidentiality, HIPAA compliance, and delivering exceptional customer service in a fast-paced clinic setting.

Qualifications

• Greet patients and visitors with warmth and professionalism.
• Explain funding sources and assist with scheduling.
• Maintain confidentiality of PHI and HIPAA compliance.

Responsibilities

• Check-in/check-out and verify patient details.
• Explain pay sources and eligibility to patients.
• Process payments and deposits with accuracy.

Skills

Customer service

HIPAA compliance

English fluency

Spanish bilingual

Education

High school diploma

Tools

EMR software

Microsoft Office

Job description

Planned Parenthood South Atlantic is seeking a Health Care Assistant (HCA) to support reception, intake, and patient flow in the health center. You will greet patients, verify information, explain funding options, and coordinate with the care team to ensure a smooth visit.

The role emphasizes confidentiality, HIPAA compliance, and delivering exceptional customer service in a fast-paced clinic setting.