Health Care Assistant - Front Desk & Patient Care (FT)

Planned Parenthood South Atlantic; Raleigh (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Reimbursement Account

403B Retirement Plan

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

Planned Parenthood South Atlantic seeks a Health Care Assistant to welcome patients, manage front and back-office tasks, and assist providers in daily procedures. You will educate patients, verify insurance, and help with referrals while maintaining accurate records and patient privacy.

The role is full-time (35–39 hours/week) at our health center, requiring teamwork, compassion, and commitment to nonjudgmental care across diverse communities.

Qualifications

• Passionate about providing high-quality, nonjudgemental reproductive health care.
• Commitment to serving diverse communities.
• Experience working across a diverse service area.

Responsibilities

• Maintain accurate documentation including charts and logs.
• Educate patients about reproductive health topics via phone or in person.
• Verify insurance coverage and benefits.
• Assist clinician with referrals and schedule appointments.
• Provide telephone coverage and information requests.
• Explain clinic pricing and copayments to patients.
• Manage patient fee receipts and daily deposits.
• Ensure forms and consents are completed.
• Handle OTC and prescription medications and birth control supplies.
• Maintain supplies and patient records.
• Support lab testing responsibilities as needed.

Skills

Compassionate care

Nonjudgmental care

Communication skills

Diversity awareness

Team collaboration

Tools

EHR systems

Job description

Planned Parenthood South Atlantic seeks a Health Care Assistant to welcome patients, manage front and back-office tasks, and assist providers in daily procedures. You will educate patients, verify insurance, and help with referrals while maintaining accurate records and patient privacy.

The role is full-time (35–39 hours/week) at our health center, requiring teamwork, compassion, and commitment to nonjudgmental care across diverse communities.