Patient Care Concierge: Front Desk & Scheduling

Highland Health Providers; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Leesburg Family Medicine is seeking a front desk receptionist to greet patients and manage scheduling with a focus on friendly, professional service. You will verify patient information, collect co-pays, and ensure smooth check-in and check-out processes in a busy clinic.

The role requires strong organizational and communication skills, experience with office equipment, and the ability to work in a patient-centered environment.

Qualifications

• Education: High School Diploma or GED required.
• Preferred: Medical Assisting Training Program and CMA designation.

Responsibilities

• Greets patients and customers in a courteous, prompt manner.
• Schedules patient appointments and verifies demographics.
• Collects co-pays and balances at the front desk.
• Provides required forms to patients and collects signatures.
• Uses systems to generate encounter forms and post charges.
• Answers phones and directs inquiries as needed.
• Maintains orderly waiting area and supports quality improvement meetings.

Skills

Reception tasks

Customer service

Phone etiquette

Office equipment

Education

High School Diploma or GED

Medical Assisting Training Program

Certified Medical Assistant

Tools

Office computer

Phone system

Copier/Fax machines

Job description

Leesburg Family Medicine is seeking a front desk receptionist to greet patients and manage scheduling with a focus on friendly, professional service. You will verify patient information, collect co-pays, and ensure smooth check-in and check-out processes in a busy clinic.

The role requires strong organizational and communication skills, experience with office equipment, and the ability to work in a patient-centered environment.